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The Retail Assist blog

Our latest insights, thoughts and ideas

Blog, Managed Services, Omnichannel Supply Chain, Retail, Software Solutions, Technology

Retail Technology Show 2023: Will You Be There?

The world of retail is uniting again this April. Will you be joining us? Tap into the future of...

Meet the Team! Get to Know Customer Assurance - Retail Assist

Blog, Help Desk, Life at Retail Assist, Managed Services

Meet the Team! Get to Know Customer Assurance

This week we chatted to the Customer Assurance team. Developed just over a year ago, we’ve created a team...

Scale-up! Why Digital Transformation Is Crucial for Growth

Blog, Cyber Security, IT Outsourcing, Managed Services, Technology

Scale-up! Why Digital Transformation Is Crucial for Growth

As we delve into another economically challenging year, it can be overwhelming knowing how to progress. So, is now...

Cyber Security: 8 Challenges to Consider to Protect Your Business

Blog, Cyber Security, Managed Services

Cyber Security: 8 Challenges to Consider to Protect Your Business

Last week marked two years since we entered lockdown in the UK and packed up our offices to work...

Remote Working and Cyber Security Risks

Blog, Cyber Security, Managed Services

Remote Working and Cyber Security Risks

Flexible working has become the norm for many businesses since 2020 and the trend isn’t showing any signs of...

Blog, Help Desk, Managed Services, Retail

Black Friday 2021: Last Minute Retail Tips

Retailers are determined to not let this year’s Black Friday be overshadowed by the supply chain issues faced globally....

Morphe X Retail Assist

Clients, Help Desk, Managed Services, News

St David’s Gets A Makeover!

Retail Assist Manages Latest Store Opening for Global Cosmetics Leader Morphe We’ve extended support from existing first-line Help Desk...

managing helpdesk demand

Blog, Help Desk, Hospitality, Managed Services, Retail

Managing Help Desk Demand

Is your business growing faster than your IT can handle? A well-managed, efficient and slick IT Help Desk service...

Effective Projects: Meet Our Latest Client, Hawthorn

Blog, Hospitality, Managed Services, Project Management

Effective Projects: Meet Our Latest Client, Hawthorn

For our projects team, there’s no job too big or too small. Our PRINCE-2 qualified project managers have overseen...

A Week of Awards! Time for a Digital Celebration

Awards, Blog, Managed Services

A Week of Awards! Time for a Digital Celebration

We usually love an excuse for a party, but this week we got a chance to celebrate the success...

Welcome to the Team! Meet Tony Sherwin, Our New Head of Technical Services

Blog, Life at Retail Assist, Managed Services

Welcome to the Team! Meet Tony Sherwin, Our New Head of Technical Services

Here at Retail Assist, we’re lucky to work with incredible people, who are experts in their field. This week,...

Tina Hand, Head of Systems Support is a Finalist at National Women In Tech Excellence Awards

Awards, Blog, Help Desk, IT Outsourcing, Managed Services

The Final(ist) Countdown! Tina Hand, Head of Systems Support is a Finalist at National Awards

We’re so thrilled to announce that Tina Hand, our Head of Systems Support, has been confirmed as a finalist...

Our Operations Support Checks reach 10 million

Blog, Managed Services

The 10 Million Mark! Our Operations Support Checks Hit 8 Figures

Written by Anna Murphy, Communications Lead Insurance: you don’t always appreciate it until something goes wrong. However, what if...

Blog, Clients, Help Desk, Managed Services, Retail

Speaking Your Language! Can You Complete Our Multilingual Quiz?

Over lockdown, the nation has seen the rise and rise of the pub quiz and, here at Retail Assist,...

Retail Sales See Growth – But Are Your Shops Ready?

Blog, Help Desk, Hospitality, IT Outsourcing, Managed Services, Retail

It’s Good News! Retail Sales See Growth – But Are Your Shops Ready?

It’s unsurprising that retail sales in 2020 haven’t quite met what was forecast at the start of the year....

Whatever IT Challenges You’re Facing, Let Us Help

Blog, Help Desk, IT Outsourcing, Managed Services

Whatever IT Challenges You’re Facing, Let Us Help

When we made predictions for 2020, none of us could have quite foreseen the disruption that COVID-19 was about...

Blog, Help Desk, IT Outsourcing, Managed Services, Project Management

Ignore the Crystal Ball: Future-Proof Your Business by Outsourcing Your IT

There’s a meme going around the Internet at the moment that says: ‘At least no-one was right in 2015...

The Results Of Our Hospitality Survey

Blog, Help Desk, Hospitality, IT Outsourcing, Managed Services

Eating In or Taking Out? The Results of Our Hospitality Survey

Over lockdown, we’ve all missed various different aspects of our previous ‘normal’ lives. Whether that’s being able to hug...

How Retail Assist Has Underpinned The Growth of Mint Velvet

Blog, Clients, Managed Services

“We’ve Had Retail Assist With Us All The Way”: How Retail Assist has underpinned the growth of Mint Velvet

We’re kicking off this new decade with a celebration of our own decade-long partnership: in the latest in our...

Retail Assist Desktop Support

Blog, Managed Services

Desktop Support: Don’t Get Mad, Get Even (Better IT Help!)

We’ve all been there. You’ve got five minutes before an important meeting, but the printer refuses to print your...

Are Your Systems Ready For Peak Trading

Blog, Help Desk, Managed Services, Retail

It’s That Time of Year Again… But Are Your Systems Ready for Peak Trading?

The leaves are falling, it’s definitely ‘wear a jacket’ weather and people are already moaning about seeing festive fare...

Gaining Independent IT Infrastructure

Blog, Help Desk, Managed Services

Gaining Independent IT Infrastructure: When It’s Time to Grow Up and Move Out

We understand that the retail climate continues to evolve and with that brings many challenges. As consumer expectations continue...

Top Tips For Maintaining Hardware In A Heatwave

Blog, Managed Services, Technology

It’s Getting Hot in Here! Top tips for maintaining hardware in a heatwave

The sound of ice cream vans. The smell of sun cream. The wafts of barbecues. As temperature rises across...

Why Are Retail Technical Services Essential To Online Businesses

Blog, Managed Services, Retail

FAQs: Why are Retail Technical Services Essential to Online Businesses?

As the pressure on store estates builds and margins are squeezed, rather than cutting your IT budget, now is...

Meet Our IT Managed Services Superheros

Blog, Hospitality, Managed Services, Retail

Fix Your Issues, Fast! Meet Our IT Managed Services Superheroes

Technology is a wonderful thing. However, it’s certainly not wonderful when your working day is disrupted due to an...

Ted Baker Customer Testimonial

Blog, Clients, Help Desk, Managed Services

“Retail Assist was by far and away the best partner for Ted’s retail brand” Our Customer Testimonial Series Continues With Ted Baker

Having opened as a shirt specialist in 1987, Ted Baker has grown from its original store in Glasgow to...

How Retail Collaborations Can Grow Your Business

Blog, Managed Services, Retail

Collaborate to Innovate! How Retail Collaborations Can Grow Your Business

Kate Moss and Topshop. Alexa Chung and M&S. Fearne Cotton and Cath Kidston. For years, celebrities have been teaming...

Dufry Customer Testimonial

Blog, Clients, Help Desk, Managed Services

Dufry reflect on Retail Assist support

Serving in airports all over the globe, Dufry’s impressive brand portfolio continues to provide excellent customer service at all...

Pizza Hut visit Retail Assist

Blog, Clients, Help Desk, Managed Services

Retail Assist’s Help Desk get a slice of the action!

Retail Assist’s IT Help Desk provides support to Pizza Hut Restaurants 24X7X365 Bill Parker, IT Service Manager for Pizza...

Chatbots

Blog, Help Desk, Managed Services

Chatbots – a personal shopper for every customer

Guest blog by Retail Assist’s Marketing Officer, Andrea Williams. Imagine being able to offer every consumer a personal shopper,...

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