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Written by Andréa Williams, Head of Marketing
In the growing world of cosmetic clinics, one name stands out above the rest – Laser Clinics. With a remarkable track record of over 4.2 million treatments performed each year, Laser Clinics has established itself as the largest cosmetic clinic in the world. It all began in 2008 in Australia, and since then, Laser Clinics has expanded its reach, operating over 200 clinics with a staggering 2,500 staff members across multiple countries, including Australia, New Zealand, Singapore, Canada, and the United Kingdom.
In 2019, Laser Clinics UK embarked on an exciting journey by opening their first clinic in the United Kingdom. Their ambitious growth plans demanded a robust and scalable IT framework that could effectively support their evolving needs. They needed a partner who could provide comprehensive IT support to ensure a seamless experience for their expanding network of clinics and deliver high-quality services to their valued customers.
Laser Clinics UK found the perfect partner in Retail Assist. From the beginning of their journey, Laser Clinics UK engaged with Retail Assist to address their unique challenges head-on. By capturing incidents directly from the clinics and managing end-to-end resolution, including third-party involvement, Retail Assist became an essential component of Laser Clinics UK’s IT support structure. Our partnership is built on a strong culture of proactivity, continuous learning, flexibility, and innovation.
Lee Walsh, Head of Operations at Laser Clinics UK, highlights the invaluable support provided by Retail Assist: “The biggest benefit is a having a team that understand the business, take time to learn the system and create tools and processes to support ticket resolution. We are lucky to have one unified and consistent point of support for every clinic.”
“Like most businesses, we get things done through the power of relationships. Retail Assist is not an invisible partner or just a call centre, the interaction with the teams from each clinic has created a strong partnership that is always looking at ways to improve the service.”
Interested in uncovering the strategies and approaches that contributed to Laser Clinics UK’s success story? Download the full case study to gain valuable insights and learn how Retail Assist’s partnership played a critical role in supporting Laser Clinics UK’s growth strategy.
Discover how technology and a proactive approach fostered exceptional service standards, empowered Laser Clinics UK to expand their clinic network, and ensured optimal IT support every step of the way.
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