info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

IT Outsourcing

it outsourcing

Sometimes we all need a bit of extra support. Many businesses have their own internal IT teams, but there are often times when we are asked to take this on in its entirety, or areas of support which require specialist expertise – that’s where our IT outsourcing experience comes in.

You can rely on our IT Outsourcing experience to manage all your IT needs, whilst you focus on your business
it outsourcing
Desktop Support Big or small...

We work as an extension of your existing team...or we can even become it!

it support jobs Keep things flexible

We can adapt to the growing needs of your business.

it support jobs Save money

We’ve saved our customers around 30% of their original IT costs.

IT Outsourcing Access the experts!

Sometimes certain projects need specialist help.

IT Outsourcing

It’s a common problem that increasing workloads and strategic projects have a negative impact on core IT operations. If increasing pressure on your IT team is reducing performance and efficiencies, our IT outsourcing model can help.

Whether it’s making operational improvements to achieve better cost efficiencies, ensuring that there’s always maximum availability of systems for our customers or even just taking on the day-to-day tasks of your team, we believe in creating the smoothest experience for your staff and, crucially, for your customers, too. Because, at the end of the day, that’s what matters.

Client Testimonial

Best Food Logistics

Best Food Logistics’ Director of IT, Cindy Howarth-Stares, said:

“Best Food Logistics are a 24/7 operation. Our primary aim is to get goods out on time, in full – therefore we need 24-hour support. Retail Assist provide this. We also have access to a team of IT experts within Retail Assist that complement our team and provide effective and efficient call resolution.”

FAQs

What is IT outsourcing?

IT outsourcing is using a specialist external service provider, like ours, to support your in-house IT team. Often businesses don’t have the capacity or the experience in-house, and as such outsource an element or the whole IT function. IT support requests have increased in line with a heavier reliance on IT, so why not trust in an award-winning company with over 20 years’ experience in retail and hospitality to look after elements that are outside the knowledge or capacity of your existing in-house team?

Why should I consider IT outsourcing if I already have an in-house IT team?

IT outsourcing can be complementary to your in-house team. IT service providers offer a customisable service with more hours of support and a wider range of skills that comes from using a shared service. Your company could benefit from an extra pair of eyes in the form of:

  • Greater expertise: instead of relying on the knowledge of just in-house individuals.
  • Increased security: due to round-the-clock monitoring and preventing ‘putting all your eggs in one basket’ with a single internal hire.
  • Predictable pricing: emergency response purchases almost always cost more than preparation and planned management by a managed services provider.
  • Reduced risk: more well-versed team, better checks and balances, and more streamlined processes.
  • Detailed service agreements: managed service providers like us have a detailed list of deliverables that are rarely matched by just full-time employees.
  • Out of hours and holiday support: we provide 24/7 monitoring and support, even on weekends and holidays.
  • Higher standards of certification: we represent technology vendors; therefore, we have to hold up-to-date certifications.

How does IT outsourcing impact on the customer experience?

In-store technology and joining up shopping experiences has placed increasing importance on IT support. As businesses grow their online presence with customers being at the heart of the shopping experience, a demand for 24/7 IT outsourcing will continue to be of critical importance with customers accessing services in different time zones across the world. With over 20 years’ experience in retail, we are the “go-to” to help mitigating increasingly high standards with regards to customer experience.

I didn’t need to outsource IT support 2 years ago, why should I do it now?

The world is changing, we are becoming more reliant on IT each year and so are businesses. With cloud migration becoming increasingly popular, the trend to outsource managed services is set to continue its growth in many different areas. You can benefit from the resource knowledge and capacity to flex with the demands without the associated overhead of staffing a team yourself.

We currently support not only leading global retail, hospitality and leisure brands, but also logistics partners and local councils in many different areas such as:

  • Network security and risk mitigation
  • Connectivity and bandwidth
  • Data storage provision
  • Software installations and upgrades management
  • Software patch implementation
  • Network provisioning or virtualization
  • Performance monitoring and reporting
  • Help Desk and technical support

Is IT outsourcing for me?

A good IT service provider will match its support service to its customers’ trading hours, or whatever additional support is required. It could be that you just need support for evenings and weekends, or complete around the clock support. To make this possible, we offer support that is available 24 hours a day, 7 days a week, 365 days a year, and in a variety of languages. This means that we deal with issues as and when they arise, helping drive internal processes and provide efficient restoration of service.

Playing a ‘behind the scenes’ role, our scalable managed IT services save time whilst increasing profit by delivering greater systems uptime at the point-of-service.

Are your IT team stretched to the max?

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info@retail-assist.com | +44 (0)115 904 2777

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