info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Retail Systems Support

Sometimes a retail technology issue needs thorough, expert and in-depth advice. And who better to turn to than our own team of in-house experts?

All of your retail systems support needs in one place
A winning combination

Of both hands-on experience and technical knowledge, to provide the expertise you need.

Partners managed

So you don't have to. We have the industry relationships in place, so all you need to do is talk to us.

Proactive support

Our approach is to prevent things from going wrong in the first place.

Tried and tested

We've got all the experience and the processes in place to make your projects or support as seamless as possible.

What can our retail systems support do for your brand?

Our retail systems support team give practical technology support wherever and whenever you require it, working alongside our Help Desk to provide a deeper level of investigation and IT support. You might also know this as 2nd line, or level 2 support.

Our retail systems support team take care of the more complex issues faced across your estate. The calls that can’t be resolved at first line and need that deeper level of analysis, get referred on to this team, who will diagnose the issue and manage this through to resolution.

They might be able to provide the fix themselves or, otherwise, would manage your 3rd party support teams to ensure you get a resolution, so you don’t have to. Practical technology support wherever and whenever you require it.

The team also provide our customers with store and systems project support. Their skills stretch from deploying in-store technology for store openings, tackling refits or closures from beginning to end.

Thanks to the many good relationships that our team has cultivated over decades of experience, they’re well placed to give recommendations for the right products for the right organisation.

More info on retail systems support

Systems Support

  • 2nd line support is an extension of our Help Desk, which provides a deeper level of investigation for more complex technology issues that store teams often encounter.
  • 3rd line support controls the deployments of technical updates and patches, to ensure the smoothest transition with minimal disruption.
  • Remote Device Management: AirWatch is a central device management system used for tablets, iPads and mobile devices. It can deploy app and device updates remotely and offers central device visibility for troubleshooting purposes.

Store Development

Should a customer submit a request to open, refit, or close a store, Retail Assist manages the entire end-to-end process, including 3rd party engineers and shopfitters.

  • Ordering, building and configuring hardware to be rolled out, including the ‘gold build’. This includes POS solutions, till systems and tablets/iPads, and is completed by our in-house team.
  • Ordering and setting up merchant and terminal IDs.
  • Ordering data and phone lines for store communications, including broadband, Wi-Fi and VoIP solutions. Wi-Fi configuration and upgrades can also be coordinated.
  • During a store refit or refurbishment, we complete de-installation and storage, and can coordinate a full cabling service (data and power).

Systems Development

  • Our team can provide a new systems roll-out across an entire store estate, including fixed and mobile POS solutions. Our retail project management page has further details.
  • Implementing technology for store trials in a certain area.
Featured Case Study

Retail Assist’s 1st line Help Desk and 2nd line Store Systems team has enabled the wider roll out of new ordering and point-of-sale technology in Pizza Hut Restaurants during their extensive refurbishment programme. New tablets are linked to point-of-sale systems, allowing staff to take orders digitally. With around 1,000 devices rolled out, the new technology has increased reliability and support – for instance, when Pizza Hut requires menu changes, the new system is updated consistently and smoothly, with Retail Assist on hand to resolve any technical issues.

Retail Assist’s 2nd line Store Systems team also works closely with Pizza Hut’s internal IT teams, developing a relationship as an extension of their teams for increased service effectiveness.

Need a set of retail store experts?

Look no further. Fill in your details below and let us know how we can help.

By clicking here you agree to our terms and conditions.

From time to time we would like to send you information that delivers, develops and promotes our products and services that are relevant to you. Submitting your details tells us that you are OK with this and you also agree to our privacy policy and cookie policy. You can, of course, opt out of these communications at any time.

Want regular updates straight to your inbox?

© 2020 Retail Assist. The Hub, 40 Friar Lane, Nottingham, NG1 6DQ
info@retail-assist.com | +44 (0)115 904 2777

Twitter Instagram YouTube LinkedIn