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Sometimes a retail technology issue needs thorough, expert and in-depth advice. And who better to turn to than our own team of in-house experts?
Of both hands-on experience and technical knowledge, to provide the expertise you need.
So you don't have to. We have the industry relationships in place, so all you need to do is talk to us.
Our approach is to prevent things from going wrong in the first place.
We've got all the experience and the processes in place to make your projects or support as seamless as possible.
Our retail systems support team give practical technology support wherever and whenever you require it, working alongside our Help Desk to provide a deeper level of investigation and IT support. You might also know this as 2nd line, or level 2 support.
Our retail systems support team take care of the more complex issues faced across your estate. The calls that can’t be resolved at first line and need that deeper level of analysis, get referred on to this team, who will diagnose the issue and manage this through to resolution.
They might be able to provide the fix themselves or, otherwise, would manage your 3rd party support teams to ensure you get a resolution, so you don’t have to. Practical technology support wherever and whenever you require it.
The team also provide our customers with store and systems project support. Their skills stretch from deploying in-store technology for store openings, tackling refits or closures from beginning to end.
Thanks to the many good relationships that our team has cultivated over decades of experience, they’re well placed to give recommendations for the right products for the right organisation.
Should a customer submit a request to open, refit, or close a store, Retail Assist manages the entire end-to-end process, including 3rd party engineers and shopfitters.
Retail Assist’s 1st line Help Desk and 2nd line Store Systems team has enabled the wider roll out of new ordering and point-of-sale technology in Pizza Hut Restaurants during their extensive refurbishment programme. New tablets are linked to point-of-sale systems, allowing staff to take orders digitally. With around 1,000 devices rolled out, the new technology has increased reliability and support – for instance, when Pizza Hut requires menu changes, the new system is updated consistently and smoothly, with Retail Assist on hand to resolve any technical issues.
Retail Assist’s 2nd line Store Systems team also works closely with Pizza Hut’s internal IT teams, developing a relationship as an extension of their teams for increased service effectiveness.
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