info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Retail IT Operations Support

Safety nets: you don’t always appreciate them until you really need them. Our retail operations support team monitor your systems so that everything is kept ticking over. And if they meet any issues? Then you can rest assured that they’re already on the case.

What are the benefits of receiving retail IT operations support?
Around-the-clock monitoring

This means that no issue goes unnoticed, especially if you’re trading over the weekend or during Bank Holidays. We’re always here, so you don’t need to be.

Flexible support options available

We’re very flexible and can monitor both on-site and remote environments to suit your requirements, both now and in the future.

Ours is always a proactive approach

If we see an issue, not only will we escalate it to get a fix on the way, but we’ll also review how to stop it from happening again.

Always be
kept informed

Our daily reports cover the previous 24 hours and are waiting in your inbox before you’ve arrived at work.

Retail IT Operations Support

Insurance policies can seem like a waste of money – until you’re in hot water and you then realise that you’re not covered.

Our retail operations support team are the ultimate tech insurance policy, mitigating risk and ensuring that, whatever happens, impact to your trading is minimal and, where possible, avoided.

Our team keeps an eagle eye on all of your systems and, if there’s a problem, they’ll inform all key people and follow major incident processes. Our proactive and self-reflective approach means that we not only flag issues if they arise but put steps in place to avoid it happening again in future. Like to be in the know? Our comprehensive ISO20000-accredited reporting gives you daily and monthly performance reports.

Check out our numbers

(2019)

Checks performed
564176
Devices monitored
12082
Incidents raised
14160
What would your business do should the worst happen?

Don’t wait to find out - get a safety net instead. Fill in your details below and talk to our retail operations support team.

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© 2020 Retail Assist. The Hub, 40 Friar Lane, Nottingham, NG1 6DQ
info@retail-assist.com | +44 (0)115 904 2777

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