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At Retail Assist, we’ve always prided ourselves on our ability to look forward. Whether that’s helping our customers evolve their IT strategy to meet the consumer needs of tomorrow or proactively stopping issues before they’ve even happened, we don’t believe in ruminating over past achievements: we’re always moving forward to the next goal.
That being said, we’re also very proud of our rich, retail history. The retail sector has certainly changed a lot in the 21 years that we’ve been working within it, but our heritage means that whatever situations and challenges the retail sector might experience, we’re best placed to meet them.
And it’s not just the retail sector that’s changed. Over the years, we’ve also enjoyed branching out into other areas, such as hospitality, logistics and councils, bringing our wealth of IT know-how to new areas.
We’ve also grown our services and solutions offering to 68 countries worldwide, with IT Help Desk support being delivered in 7 different languages. Our team has grown from a handful of staff members to just under 250, with 8 different sites across the UK.
So, you could say it’s been a busy 21 years – and we can’t wait for what the next 21 (and more!) will bring.
It also included contract renewals with long-standing customers Harvey Nichols and Hobbycraft.
We gained investment from the Foresight Group and a new board of directors was appointed. We also started providing operational support to Jigsaw.
We began working with Pizza Hut Restaurants. We also began supporting Morrisons Nutmeg with Merret.
We began working with Mint Velvet to provide full IT support and infrastructure. We also took on our first hospitality client, Vue Cinemas.