+44 (0)115 904 2777

Retail Assist

Our Background

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At Retail Assist, we stand out from the many IT companies in the UK for our ability to look forward. Whether that’s helping our customers evolve their IT strategy to meet the consumer needs of tomorrow or proactively stopping issues before they’ve even happened, we don’t believe in ruminating over past achievements: we’re always moving forward to the next goal.

That being said, we’re also very proud of our rich, retail history. The retail sector has certainly changed a lot since we began working within it in 1999. IT companies in the UK have had to adapt to these changes, but our heritage means that whatever situations and challenges the retail sector might experience, we’re best placed to meet them.

And it’s not just the retail sector that’s changed. Over the years, we’ve also enjoyed branching out into other areas, such as hospitality, logistics and councils, bringing our wealth of IT know-how to new areas and companies not only in the UK but worldwide.


We’ve also grown our services and solutions offering, with IT Help Desk support being delivered in 8 different languages. Our team has grown from a handful of staff members to just under 140. With a Head Office in Nottingham and Data Centre in Northampton, our team support you from on-site and remote locations.

So, you could say it’s been a busy few decades – and we can’t wait for what the future will bring.

Take a look back at our first 20 years...

In 2024, we joined the Barron McCann family of Companies

Taking the next step in our successful 15-year long partnership, we joined forces with Barron McCann. Bringing together best-of-breed services and solutions, we’re a powerhouse for technology in the retail and hospitality sectors.

We welcomed Hobbs and Phase Eight in 2023

Having supported Whistles since 2010, we were well positioned to roll out their 1st Line Help Desk service support model to two more TFG Brands (London) Ltd retailers.

In 2022 we hosted our first Client Summit

We invited our clients, colleagues and partners to come together to collaborate, discuss and debate with leaders shaping the future of customer experience in the retail and hospitality sectors.

2021 saw us welcome Multikino, part of Vue Cinemas

We also extended support from existing first-line Help Desk services, to carry out a full store opening for global cosmetics leader, Morphe, and supported our customers to re-open their stores after the pandemic.

In 2020 Slater Menswear selected our retail ERP, Merret Pro

We also began delivering tech support to Laser Clinics UK and renewed contracts with our long-standing customer Jigsaw.

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2019 saw us working with cosmetics powerhouse, Morphe

It also included contract renewals with long-standing customers Harvey Nichols and Hobbycraft.

2018 was a big year for us, with 9 new clients including Seasalt, Ted Baker and Dufry

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it companies in uk

In 2017, we invested in our future

We gained investment from the Foresight Group and a new board of directors was appointed. We also started providing operational support to Jigsaw.

We expanded our hospitality support in 2013

We began working with Pizza Hut Restaurants. We also began supporting Morrisons Nutmeg with Merret.

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it companies in uk

In 2010 we began working with e-tailing giant, ASOS

Things got even busier in 2009

We began working with Mint Velvet to provide full IT support and infrastructure. We also took on our first hospitality client, Vue Cinemas.

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it companies in uk

In 2007, we acquired Merret, our supply chain software, and expanded our staff numbers

Then, in 2004, we took on new clients including Harvey Nichols and Selfridges

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it companies in uk

We won our first client, Adams Childrenswear, in 1999

Would you like to know more?

Contact our team for more information.

Get in touch

© 2024 Retail Assist Limited. The Hub Floor 5A, 40 Friar Lane, Nottingham, NG1 6DQ.
Registered in England. Company number: 03790674 | +44 (0)115 904 2777

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