iframe Our Background | 21 Years of IT Experience | Retail Assist

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Retail Assist

Our Background

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At Retail Assist, we stand out from the many IT companies in the UK for our ability to look forward. Whether that’s helping our customers evolve their IT strategy to meet the consumer needs of tomorrow or proactively stopping issues before they’ve even happened, we don’t believe in ruminating over past achievements: we’re always moving forward to the next goal.

That being said, we’re also very proud of our rich, retail history. The retail sector has certainly changed a lot in the 21 years that we’ve been working within it. IT companies in the UK have had to adapt to these changes, but our heritage means that whatever situations and challenges the retail sector might experience, we’re best placed to meet them.

And it’s not just the retail sector that’s changed. Over the years, we’ve also enjoyed branching out into other areas, such as hospitality, logistics and councils, bringing our wealth of IT know-how to new areas and companies not only in the UK but worldwide.


We’ve also grown our services and solutions offering to 68 countries worldwide, with IT Help Desk support being delivered in 7 different languages. Our team has grown from a handful of staff members to just under 250, with 8 different sites across the UK.

So, you could say it’s been a busy 21 years – and we can’t wait for what the next 21 (and more!) will bring.

Take a look back at our first 20 years...

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2019 saw us working with cosmetics powerhouse, Morphe

It also included contract renewals with long-standing customers Harvey Nichols and Hobbycraft.

2018 was a big year for us, with 9 new clients including Seasalt, Ted Baker and Dufry

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it companies in uk

In 2017, we invested in our future

We gained investment from the Foresight Group and a new board of directors was appointed. We also started providing operational support to Jigsaw.

We expanded our hospitality support in 2013

We began working with Pizza Hut Restaurants. We also began supporting Morrisons Nutmeg with Merret.

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it companies in uk

In 2010 we began working with e-tailing giant, ASOS

Things got even busier in 2009

We began working with Mint Velvet to provide full IT support and infrastructure. We also took on our first hospitality client, Vue Cinemas.

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it companies in uk

In 2007, we acquired Merret, our supply chain software, and expanded our staff numbers

Then, in 2004, we took on new clients including Harvey Nichols and Selfridges

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it companies in uk

We won our first client, Adams Childrenswear, in 1999

Would you like to know more?

Contact our team for more information.

Get in touch

© 2023 Retail Assist Limited. The Hub Floor 5A, 40 Friar Lane, Nottingham, NG1 6DQ.
Registered in England. Company number: 03790674
info@retail-assist.com | +44 (0)115 904 2777

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