+44 (0)115 904 2777

Retail Assist

Technical Support Services

Around-the-clock support services to manage the health and performance of your IT infrastructure.

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What are the benefits of Technical Support Services?

  • Prevent costly downtime by proactively identifying and responding to issues before they escalate.
  • Enhance customer and employee experiences with an efficient IT infrastructure and reduced downtime.
  • Minimise disasters through continuous monitoring, avoiding delays in restoring key systems and improving service availability.
  • Improve efficiency by optimising IT systems and processes.
  • Free up internal resources to focus on core operations.
business it support
business it support

IT Infrastructure & Technical Support Services

We’re firm believers in staying ahead of the curve when it comes to the changing IT infrastructure landscape. That’s why our Technical Support Services are designed to help businesses innovate with technology, improve processes, and enhance customer experiences.

Whether your IT infrastructure is on-premise, cloud-based, or hybrid, our experienced team is here to provide the tailored support you need to keep your business operations running smoothly. From maintaining and updating legacy systems and software, to ensuring the stability and performance of your IT infrastructure, we’re here to keep you trading – no matter what.

With our wealth of experience and knowledge in hosting, project work, monitoring set-up, server maintenance, and supporting both on-site and remote environments, you can count on us.

managed it services Managed IT Services

Get the performance and stability you need with 24/7 proactive monitoring, backup, and networking support across a variety of systems including Wintel, Linux, AIX and IBM Power Systems.

Cyber Security Support

Our comprehensive range of cyber security services include security assessments, monitoring, and incident response, offering protection and reassurance against cyber threats and data breaches.

Cloud Solutions

We’ll maximise cloud solutions to provide a secure and reliable platform, complete with migration, monitoring, ad-hoc deployment, and troubleshooting services.

managed it services Digital Transformation Services

Ready to futureproof your business systems? We’ll work closely with you to understand your needs and build a tailored roadmap to adapt existing systems or implement new technologies.

Disaster Recovery

Don’t wait for it to all go wrong. Disaster recovery planning and testing ensures a smooth recovery of business-critical systems should the worst happen.

Technical Project Management & Implementation

A server upgrade, network overhaul or even firewall replacement? We’ve got it covered.

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Why choose us as your Technical Support Services partner?

Over two decades of IT support experience

business it support

We’re here to support you day and night

Access to specialist knowledge, skills and advice

Bespoke solutions designed around your goals

helpdesk support

Proactive monitoring to prevent issues from occurring

Desktop Support

Customer experience is at the core of all we do

helpdesk support

Trusted by major brands

business it support

Support across your entire IT infrastructure

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Client Testimonial

Best Food Logistics

Retail Assist has provided business IT support to Best Food Logistics since 2011 with managed IT services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the IT infrastructure and user systems.

Cindy Howarth-Stares, Director of IT, states:

“From day one we’ve had the same Account Manager and Technical Consultant, so this has allowed us to foster a really good relationship. We talk openly about business risks, we share our strategy, and we’re able to plan for the future.”

Our awards
  • service desk institute
  • Service Desk Institute
Check out our numbers

Average 2020 figures

helpdesk support Total incidents managed
helpdesk support SLAs met

What are technical support services?

Technical support services provide businesses with a specialist level of IT support, maintenance, and monitoring across their entire IT infrastructure. These services can be customised to meet the specific needs of each business, ranging from 24/7 monitoring of critical systems to on-demand troubleshooting and issue resolution. Technical support services can also include proactive maintenance, software and hardware updates, and security assessments to identify and mitigate potential risks.

Partnering with a trusted technical support provider, you can benefit from access to specialised expertise and state-of-the-art technology, without the need to invest in costly in-house resources.

Can you provide standalone technical support services?

Yes, we can! IT managed services providers like Retail Assist provide as little or as much technical support as is required and continue to evolve with requirements. We understand that all companies operate differently, which is why we customise our business IT support to meet specific requirements.

Is network support provided as part of technical support services?

Yes, we provide network support as part of technical support. We take responsibility for our engineers and third parties’ network engineers and build a network team to carry out deeper investigations and resolve issues faster, without having to involve third parties and waste customer time.

What do you offer within your cloud solutions?

Whether you need a few days of troubleshooting or ongoing support, our cloud solutions offering begins with a bespoke requirements elicitation to ensure the appropriate product is mapped to your business structure. Services can include transformation, technology implementation and migrations, maintenance, governance, monitoring and consultancy.

Want to talk Technical Support Services?

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© 2024 Retail Assist Limited. The Hub Floor 5A, 40 Friar Lane, Nottingham, NG1 6DQ.
Registered in England. Company number: 03790674 | +44 (0)115 904 2777

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