info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Retail Technical Services

It’s always better to be safe than sorry. Our technical services team offers a range of around-the-clock services to ensure maximum uptime and to keep you trading – no matter what.

What can our retail technical services team do for you?
Proactive approach

We monitor all systems, run thousands of checks, to prevent issues from occurring in the first place.

Peace of mind

Disaster recovery planning and testing ensures a smooth recovery of business-critical systems.

Out of hours support

If there’s an issue, we’ve got the right people in place regardless of the day or time.

Technical project?

A server upgrade, network overhaul or even firewall replacement? We have it covered.

Retail Technical Services

We’ve always been big believers that it’s better to be proactive than reactive. With the correct monitoring, support and disaster recovery planning and testing in place, this helps to avoid delays in restoring key systems and improves service availability.

Whatever technical support you need, our technical services team can tailor their delivery to meet your requirements.

With a wealth of experience and knowledge in hosting, project work, monitoring set-up, server maintenance, and supporting both on-site and remote environments, they’ve got your back.

Check out our numbers

(year-to-date)

Total incidents managed
1732
SLAs met
100
%
Client Testimonial

Best Food Logistics

Retail Assist has supported Best Food Logistics since 2011 with managed IT support services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the IT infrastructure and user systems.

Cindy Howarth-Stares, Director of IT, states:

“From day one we’ve had the same Account Manager and Technical Consultant, so this has allowed us to foster a really good relationship. We talk openly about business risks, we share our strategy, and we’re able to plan for the future.”

Want some of our expert technical support?

Perfect. Fill in your details below and let us know how we can help.

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© 2020 Retail Assist. The Hub, 40 Friar Lane, Nottingham, NG1 6DQ
info@retail-assist.com | +44 (0)115 904 2777

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