info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Technical Services

business IT support

It’s always better to be safe than sorry. Our technical services team offers a range of around-the-clock business IT support services to ensure maximum uptime and to keep you trading – no matter what.

What can our technical services team do for you?
business it support
business it support Proactive approach

We monitor all systems, run thousands of checks, to prevent issues from occurring in the first place.

business it support Peace of mind

Disaster recovery planning and testing ensures a smooth recovery of business-critical systems.

business it support Out of hours support

We’ve got the right people in place to provide the best business IT support regardless of the day or time.

business it support Technical project?

A server upgrade, network overhaul or even firewall replacement? We have it covered.

business it support

Retail Technical Services & Business IT Support

We’ve always been big believers that it’s better to be proactive than reactive. With the correct monitoring, support and disaster recovery planning and testing in place, our business IT support approach helps to avoid delays in restoring key systems and improves service availability.

Whatever business IT support you need, our technical services team can tailor their delivery to meet your requirements.

With a wealth of experience and knowledge in hosting, project work, monitoring set-up, server maintenance, and supporting both on-site and remote environments, they’ve got your back.

Check out our numbers

Average 2020 figures

helpdesk support Total incidents managed
6017
helpdesk support SLAs met
99.8
%
Client Testimonial

Best Food Logistics

Retail Assist has provided business IT support to Best Food Logistics since 2011 with managed IT services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the IT infrastructure and user systems.

Cindy Howarth-Stares, Director of IT, states:

“From day one we’ve had the same Account Manager and Technical Consultant, so this has allowed us to foster a really good relationship. We talk openly about business risks, we share our strategy, and we’re able to plan for the future.”

Want some of our expert business IT support?

Perfect. Fill in your details below and let us know how we can help.

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info@retail-assist.com | +44 (0)115 904 2777

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