It’s always better to be safe than sorry. Our technical services team offers a range of around-the-clock services to ensure maximum uptime and to keep you trading – no matter what.
Proactive approachWe monitor all systems, run thousands of checks, to prevent issues from occurring in the first place.
Peace of mindDisaster recovery planning and testing ensures a smooth recovery of business-critical systems.
Out of hours supportIf there’s an issue, we’ve got the right people in place regardless of the day or time.
Technical project?A server upgrade, network overhaul or even firewall replacement? We have it covered.
We’ve always been big believers that it’s better to be proactive than reactive. With the correct monitoring, support and disaster recovery planning and testing in place, this helps to avoid delays in restoring key systems and improves service availability.
Whatever technical support you need, our technical services team can tailor their delivery to meet your requirements.
With a wealth of experience and knowledge in hosting, project work, monitoring set-up, server maintenance, and supporting both on-site and remote environments, they’ve got your back.
(year-to-date)
Total incidents managed
SLAs metRetail Assist has supported Best Food Logistics since 2011 with managed IT support services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the IT infrastructure and user systems.
Cindy Howarth-Stares, Director of IT, states:
“From day one we’ve had the same Account Manager and Technical Consultant, so this has allowed us to foster a really good relationship. We talk openly about business risks, we share our strategy, and we’re able to plan for the future.”
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