Tech problems getting in the way of trading? Maintain the best in customer service, and call a team you can believe in.
IT support experienceWith decades of retail and hospitality store IT support experience, you’re in safe hands. Your customers' experience is at the core of everything we do.
Our peopleWork with the best people in the business (not that we’re biased). We take complete ownership, and see it through to resolution.
Proactive monitoringThe real value is the calls you don’t need to log. Our dynamic approach identifies problems before they occur.
Central point of contactA central point of contact for all IT issues – we manage all third-party relationships so you don't have to.
Whether you’re a retailer, hospitality vendor or a corporate office, we’ve got your back. Whether it’s through our proactive tracking of your stores’ tills, often noticing problems before your staff do or through accessing our help whenever it’s needed, we’re all about a hassle-free experience.
We’re a technology business and our focus is on delivering Help Desk support for future trading requirements. We can utilise key data from machines on your sites and contextualise it with local event information, weather reports and social media feeds to prioritise your fix based not only on store location, but also of its importance to you. We use intelligent algorithms to provide the most appropriate response and provide a fix, sometimes without anyone even picking up a phone, or spending time away from serving your customers, to maintain and provide the best possible in-store experience.
Whilst we’re proud of our impressive call stats, we’re most proud of the calls we prevent in the first place. Our main aim is to prevent something going wrong in the first place, meaning that whatever happens, we’ll keep you trading!
We believe our IT Help Desk team are unparalleled in the incredible customer service they deliver to our customers, whether it’s first thing on a Monday morning, last thing on a Sunday evening or even on Christmas Day. We’re here whenever you need us.
With constant support and proactive monitoring as standard whatever the day or time, it’s all about providing the best possible experience for your teams – and your customers.
Many places say they are award-winning, but here are some of our actual awards for Managed IT Services:
Average 2020 figures
Average answer time
Total incidents managed
SLAs metSimon Brealy, Head of Global IT Services at Ted Baker, said: “Retail Assist was by far and away the best partner for Ted’s retail brand.”
Or maybe your existing IT team need a bit of the heat taking off them? Fill in your details below and let us know how we can help.
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