info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Local Council Managed IT Services Support

managed it services providers

Many local councils up and down the country are trying to juggle additional workload that the COVID-19 pandemic has thrown at local communities, whilst still trying to ensure that all the other support that local councils have a duty of care to provide is being maintained. With our help, your people can focus on value-adding activities whilst we take care of your IT infrastructure.

What are the benefits of outsourcing to our IT managed services?
managed it services providers
Desktop Support Remove additional pressure to “return to normal”

retail systems Utilise our experience and technical knowledge

it support jobs Save money on IT whilst your team are doing other things

Desktop Support Enjoy additional manpower as we transition out of the tier system

managed it services providers

Our IT Support: What Do We Offer?

We already provide a variety of IT managed services to local councils across the country – here’s a list of what we could do for you.

  • IT Help Desk Services – Don’t let tech issues slow you down. Our Help Desk team provides around-the-clock support, 365 days a year.
  • Desktop Support – Printer not working? Password need resetting? Our desktop support service covers every office tech issue your office teams might encounter.
  • IT Outsourcing – Need to increase your IT team’s numbers? Got a specialist requirement? Let us be an extension of your team.
  • Project Management – Our PRINCE-2 qualified project managers oversee tenders, new software/hardware rollouts and technology upgrades.
  • IT Due Diligence – Reviewing your systems? We provide impartial advice so that you can make informed decisions.
Case Studies

Help Desk Support for Wandsworth London Borough Council

Wandsworth London Borough Council needed out-of-hours telephone service to support an increasing number of staff who work outside of normal hours and need access to key systems.

David Tidey, Wandsworth London Borough Council’s former Head of IT & Business Communications explained:
“Working practices have evolved over the past few years. When we looked at the situation more closely, we realised a growing number of staff were working longer hours than just those spent in the office and therefore needed to access the systems they rely upon to do their job at any time and from any location.

“We could not help but be impressed by Retail Assist’s experience and scope of support operations across industries such as retail and hospitality. It was clear that they could provide precisely the skillsets and out-of-hours coverage we needed and do this more cost-effectively than our resourcing it internally.”

Download the full case study here

Project Support for Nottingham City Council

Retail Assist were contracted by Nottingham City Council to reach out to local, independent retail and hospitality businesses on Nottingham’s high streets as they started to re-open during the 2020 pandemic.

Robert Dixon, Head of Business Growth for Nottingham City Council, said:
“Supporting our city’s economy during this pandemic has been a key priority for Nottingham City Council, and it was the right decision to work with Retail Assist to be absolutely sure local businesses were able to access the right support as quickly as possible.”

Download the full case study here

Let us help you return to some normality.

Download our case studies to see how we deliver support to local councils.

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info@retail-assist.com | +44 (0)115 904 2777

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