info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Desktop Support

Forgotten your password? PC or Laptop frozen? Printer problems? IT frustration is the worst, but let us take the strain and prevent your teams being distracted with these support issues – use our desktop support team instead.

What does our desktop support team offer?
Struggling with IT resource?

We can cover all the bases, so your teams can focus on the things that matter.

We can help with a range of problems

Whether it’s a dodgy printer, password reset, or something more complex, we're here.

Don’t let IT problems slow you down

Get issues solved quickly and fuss-free, so you can get on with the important stuff.

On-site and off-site support available

We cover both, and like to be seen as an extension of your own team, so there’s always help at hand.

Desktop Support

We totally get how frustrating IT issues can be – and the effect they can have on your team’s ability to do their jobs.

But, with our IT support, help is only a phone call or an email away. Our team brings a wealth of expertise and, whatever your IT service model, we can seamlessly integrate to support your staff with their day-to-day IT issues. So, whatever the issue is, let’s get it sorted.

Check out our numbers

(2019)

Total incidents managed
10603
SLAs met
100
%
Client Testimonial

Retail Assist provides IT support for 54 Seasalt shops, its distribution centre and design studios, including Help Desk, remote desktop support, on-site desktop and technical support, remote technical services and operations support. Retail Assist also manages third party hardware maintenance.

“In Retail Assist, we saw a dependable support partner for our current IT network, that can add further value through proactive recommendations to support Seasalt’s future business strategy.

“Culture was another important concern for Seasalt and Retail Assist is a brilliant fit – acting as an extension of our internal teams, and working in partnership with other suppliers to deliver expert end-to-end support.”

Adam Cotgreave, Business Systems Director at Seasalt
Let our IT team help your IT team

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info@retail-assist.com | +44 (0)115 904 2777

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