info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Desktop Support

Forgotten your password? PC or Laptop frozen? Printer problems? IT frustration is the worst, but let us take the strain and prevent your teams being distracted with these support issues – use our desktop support team instead.

What does our desktop support team offer?
Desktop Support
Desktop Support Struggling with IT resource?

We can cover all the bases, so your teams can focus on the things that matter.

Desktop Support We can help with a range of problems

Whether it’s a dodgy printer, password reset, or something more complex, we're here.

Desktop Support Don’t let IT problems slow you down

Get issues solved quickly and fuss-free, so you can get on with the important stuff.

Desktop Support On-site and off-site support available

We cover both, and like to be seen as an extension of your own team, so there’s always help at hand.

Desktop Support

Desktop Support

We totally get how frustrating IT issues can be – and the effect they can have on your team’s ability to do their jobs.

But, with our IT support, help is only a phone call or an email away. Our team brings a wealth of expertise and, whatever your IT service model, we can seamlessly integrate to support your staff with their day-to-day IT issues. So, whatever the issue is, let’s get it sorted.

Check out our numbers

Average 2020 figures

helpdesk support Total incidents managed
10970
helpdesk support SLAs met
100
%
Client Testimonial
Desktop Support

Retail Assist provides IT support for 54 Seasalt shops, its distribution centre and design studios, including Help Desk, remote desktop support, on-site desktop support and technical support, remote technical services and operations support. Retail Assist also manages third party hardware maintenance.

“In Retail Assist, we saw a dependable support partner for our current IT network, that can add further value through proactive recommendations to support Seasalt’s future business strategy.

“Culture was another important concern for Seasalt and Retail Assist is a brilliant fit – acting as an extension of our internal teams, and working in partnership with other suppliers to deliver expert end-to-end support.”

Adam Cotgreave, Business Systems Director at Seasalt
FAQs

What is desktop support?

Desktop Support deals with users’ issues, such as log on problems, whether this be in the office, warehouse, or working remotely. Desktop support provides IT assistance to individuals rather than processes. Dealing with end users and office equipment, this service would include break-fix and technical guidance and support to any software related issues on a users’ computer (rather than a working station, back-office PC or point of sale device).

I already have an in-house IT team, why should I externalise desktop support?

Maintaining a close eye on finances is always important and desktop support can help significantly with this. Often the IT issues that head office teams face are relatively simple and by outsourcing these problems to a third party means that your internal IT teams are freed up to focus on projects or strategy, rather than time-consuming, smaller matters.

Our desktop support team work as an extension of your internal IT department, meaning that they can continue with their work, safe in the knowledge that the day-to-day tech problems are being handled swiftly and efficiently.

What are the benefits of outsourcing desktop support?

When things go wrong in IT, they simply can’t wait. Getting problems rectified immediately can be the difference between a business continuing uninterrupted and things grinding to a costly (and customer-angering) halt. Not to mention the problem caused to the reputation of your business if your IT systems are not functioning effectively.

Having outsourced desktop support means that someone is on hand to start problem solving straight away. Your business doesn’t need to spend time and effort trying to figure out what has gone wrong, what might have caused it and what the next step is; all that needs to happen is for you to get immediate help, when you need it.

What is the difference between helpdesk and desktop support?

A helpdesk is the central point of contact, to call when issues arise. Helpdesk analysts would raise a ticket, determine the cause of the problem and, if unable to resolve it on the first call, assign it on to the appropriate team, which depending on the device affected and the nature of the problem, could be the desktop support team.

What is the difference between service desk and desktop support?

The service desk is the overall support service. It is intended to provide the end user with information and support for a company’s services. The service desk can be divided in three levels of support: first line, second line and third line. The desktop support component is part of the second line level of support, where issues related to individual’s devices are resolved.

Let our IT team help your IT team

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info@retail-assist.com | +44 (0)115 904 2777

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