Behind the Scenes at Vue: Retail Assist’s Help Desk

In the second instalment of our Help Desk ‘Behind the Scenes’ blog, we present our latest video filmed with our customer, Vue. We have supported all Vue cinemas across their UK estate for 8 years. Vue now has 86 cinemas throughout the UK and Ireland, with 839 screens.

Watch the video on our YouTube channel here.

As Vue’s Head of Technical Services comments, if one of the cinema screens is down, the Retail Assist team provides critical systems support to identify any issues, and get the screen back up and running, so that the service Vue provides to its customers is not affected. Available 24 hours a day, the Help Desk supports Vue’s peak periods, such as evenings and weekends.

Retail Assist recently supported Vue to roll out paperless ticketing technology: “Retail Assist are the backbone to supporting that technology”. Our project management team is on hand to ensure that the brand benefits from latest technology innovations.

Vue originally looked to Retail Assist to improve IT alignment across a growing estate; the teams on the ground needed no confusion when it came to IT support, with just one number to call. The chain had experienced significant growth in the UK and internationally, through the acquisitions of the Apollo UK, CinemaxX and Multikino estates. This created a business with a growing IT infrastructure. The single point of contact for problem resolution was key for clarity across the business and speeding up resolution time, and the scalability of the international Help Desk support provided an adaptable support partner for Vue’s growing business needs.

It’s not just cinemas we support: in the hospitality and leisure sector, Retail Assist supports nearly 700 restaurants, and 230 coffee shops for leading global chains.

Want to see how our hospitality and retail IT services could support your customer experience? Please get in touch at marketing@retail-assist.co.uk

Special thanks to Vue for partnering with us for this production.