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Transformation for Resilience: Adapting to Challenges in Retail & Hospitality

  • 24th October 2023

Written by Andréa Williams, Head of Marketing

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‘Transformation for Resilience’ revolves around a question that is resonating with all industries as we head into the Golden Quarter; “how can we do more with less?” We brought together esteemed experts and thought leaders for our panel discussion at our recent Client Summit, who shared their valuable insights, experiences, and strategies for achieving this delicate balance in today’s challenging business landscape.

Hosted by editor of Retail Technology, Miya Knights, the panellists included Vicki Lawrence, Head of Service Delivery at Seasalt, Scott Watson, Managing Director at Barron McCann, and Kieran Bowden, Chief Commercial Officer at Retail Assist. Combined, their expertise spans hospitality, retail, and service delivery, making them the perfect voices to shed light on the importance of doing more with less.

Throughout the discussion, the panel uncovers the ways in which technology empowers businesses to transform and adapt in the face of challenges and opportunities. Key questions addressed include the impact of the cost vs sustainable growth equation on transformation plans, the role of automation in bolstering resilience, and the evolution of physical outlets to support more resilient operations.

Watch the panel discussion here

Click here to watch on YouTube >

Technology acts as an enabler, empowering businesses to transform their operations, streamline processes, and innovate to meet the changing needs of customers. Whether it’s leveraging automation, digital tools, or evolving physical outlets, businesses can enhance their efficiency, productivity, and customer experience. Embracing technology becomes crucial for businesses to stay ahead of the competition and navigate the dynamic landscape.

Download the full discussion here >

What you’ll learn from the discussion

1. Retailers are caught between macro forces and the crucial need for innovation

Panellists discuss the challenges faced by retailers in balancing the demands for cost reduction and the need for innovation to sustain growth, emphasising the significance of discussing how retailers can transform and innovate in a resilient manner.

2. Digital technology as a crucial tool for business transformation

Explore how digital and tech advancements are empowering businesses to transform and adapt, dissecting the ways in which technology enables retailers to do more with less and drive sustainable growth.

3. The impact of cost vs sustainable growth equation on transformation plans

Address the importance of considering the cost implications of transformation plans while striving for sustainable growth, highlighting the potential challenges and opportunities that arise from this equation.

4. The role of automation in bolstering resilience

How automation can contribute to building resilience in businesses, can streamline processes, improve efficiency, and free up resources for strategic initiatives.

5. The evolution of physical outlets to support resilient operations

Explore the ways in which physical outlets are evolving to support more resilient operations and deliberate integration of technology in physical stores to enhance customer experience, optimise inventory management, and enable better decision-making.


Don’t miss the opportunity to dive deeper into this engaging panel discussion. Download the discussion transcript and watch the video to gain valuable insights and practical strategies that can drive your business towards resilience and success.

  • 24th October 2023

Written by Andréa Williams, Head of Marketing

Add me on LinkedIn

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