Why Reliable IT Support Is a Non-Negotiable in 2025

The UK IT services sector is expected to be worth over £118 billion by 2030, reflecting a compound annual growth rate (CAGR) of 7.9% from 2024 to 2030. As digital transformation accelerates, more organisations recognise the strategic value of reliable IT support to stay competitive and secure.

According to research, 64% of businesses plan to increase their IT budgets in 2025, with overall spending expected to grow by 9% yearly.  Despite this, many businesses still treat IT support as a “nice to have” instead of a critical function that protects revenue, reputation and operational continuity. So, in 2025, does your business really need reliable IT support services? The short answer: absolutely!

IT Has Changed. Support Needs to Catch Up.

As businesses grow more reliant on connected systems, cloud applications and remote infrastructure, the need for proactive, scalable and reliable IT support becomes non-negotiable. Here’s what’s changed:

• Cyberattacks are getting smarter: Ransomware and phishing attacks are rising across sectors. Without managed protection and user support, one wrong click can lock down your systems entirely.
• End-of-life software poses real risk: With Windows 10 support ending in October 2025, thousands of businesses still using it risk compliance breaches and security gaps.
• Hybrid work isn’t going anywhere: Supporting a distributed workforce takes more than a reactive helpdesk. It requires a proactive IT partner that can manage users, devices and access securely, around the clock.

Also read: Windows 10 End-of-Life: 5-Step Plan to a Seamless Windows 11 Migration

What to Look for in an IT Support Partner

The right IT support partner should offer more than quick fixes. They should act as a strategic extension of your business: proactively maintaining your infrastructure, reducing risk and guiding your tech decisions. That includes:

• 24/7 availability with guaranteed response times
• Scalable support models that grow with your business
• Proactive monitoring and incident management
• Comprehensive protection against ransomware and data breaches
• Hybrid support around managing remote devices and cloud apps
• Clear SLAs with transparent reporting

Also read: How to Choose the Right IT Managed Service Provider (MSP)

A Trusted IT Support Partner Can Do Wonders

When Best Food Logistics needed to separate from its parent company, the stakes were high: just 12 months to plan and only four weeks to deliver a complete IT infrastructure transition. That meant new networks, servers, devices and user systems, all with no room for downtime.

With Retail Assist as their support partner, over 260 desktop devices were replaced across seven UK distribution centres. Core business systems were rebuilt, and critical data was migrated securely. Within four weeks, everything was up and running, and 84% of staff reported satisfaction with the new IT services just one month after go-live. The long-term gains were just as significant. Disaster recovery times dropped from four hours to 15 minutes. Their warehouse management system became 40% faster at overnight scheduling.

The trusted IT support partner doesn’t just deliver the transition, it unlocks the long-term operational value for your business.

Making The Right Choice

IT support isn’t just for when things go wrong. In 2025, staying competitive means your systems stay online, secure and supported. Whether you’re managing multi-site operations, coordinating remote teams or preparing for a major system migration, the right IT support partner can make the difference between staying ahead or falling behind.

Retail Assist doesn’t just provide IT support, we become an extension of your team. From managing your IT infrastructure to protecting your data and ensuring smooth operations, our team helps you keep your systems running smoothly while supporting your long-term objectives. Talk to us today to create a resilient IT strategy that will carry you into 2025 and beyond.