Mint Velvet experiences the benefits of POS replacement project

November 2016: Mint Velvet, the British luxury womenswear retailer, has revamped its entire store estate with new till hardware, managed and supported by Retail Assist.

Across the UK and Ireland, 30 Mint Velvet stores have benefited from the technology refresh for a modernised look and feel, improved functionality and greater cost efficiencies.

Mint Velvet came to Retail Assist with a requirement to replace its till systems, back office PCs, and end-of-life software. Within tight timescales of 5 months, the project needed completing before Mint Velvet’s peak trading season. The new hardware was also migrated onto Mint Velvet’s central IT domain, to improve communications and administration between Head Office, and between stores.

Retail Assist’s retail Project Management team completed a hardware selection process, till configuration and roll-out, with ongoing support being provided by their award-winning IT Help Desk.

The till installations were completed out of hours, causing no disruption to Mint Velvet’s day-to-day trading operations. Retail Assist also managed a team of third party engineers to ensure a slick and effective transition in stores.

A strong example of Retail Assist’s continued retail IT support, Mint Velvet’s Regional Operations Manager and Store Managers were recently invited to Head Office for a practical training and feedback session on the new Infinity POS system.

Mint Velvet’s Regional Operations Manager, Nicola Soar, commented: “The training day really emphasised the proactive nature of Retail Assist’s unique support model. With any new in-store technology, being able to continue a two-way information stream is essential for our Store Managers to make the most out of their new kit, and have resolved any issues. The team also enjoyed meeting Retail Assist’s Help Desk, to put faces to the names of the support they receive.”

Lucy Horne, Head of IT at Mint Velvet added: “The IT and technology project completed by Retail Assist has enabled Mint Velvet to improve IT alignment, and maintain our growth plans with dependable technology and support.”

Dan Smith, CEO at Retail Assist, commented: “The POS replacement project demonstrates our unique knowledge of the retail IT systems marketplace and expert ability to implement new technology. We are committed to supporting our customers in whichever way they require.”

Mint Velvet also uses Retail Assist’s omnichannel supply chain solution, Merret, installed when the brand started up in 2009.

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