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Written by Anna Murphy, Communications Lead
We think very highly of our staff and services, so it’s always great when that’s recognised by those outside of our organization, too!
This year has been fantastic for awards success. Having won ‘Best CX (Customer Experience) 2019’ at the SDI’s IT Service & Support Awards and also the ‘Sales and Marketing’ award at the Nottingham Post Business Awards, we were also finalists for four other awards and categories across the business. However, never ones to rest on our laurels, the hard work and dedication of our team has officially been recognised again.
Head of Systems Support, Tina Hand, was recognised at the East Midlands Leadership Awards, winning ‘Empowering Potential Leader’. Held on 6th November 2019, the awards, run by TheBusinessDesk.com, applauded business talent from a variety of sectors across the East Midlands.
Since joining in February 2018, Tina has redeveloped the Help Desk structure to create new roles, which allows for better progression opportunities for our staff, which also gives a smoother and more responsive experience for the customer. Along with this, she has also made a variety of changes across the systems and processes used amongst the Help Desk, always with the customer and her staff in mind.
Nominated by her Help Desk colleagues, one person said: “She always has time for us, no matter how busy she is. Tina always has some incredible advice and has a very calming effect on everyone around her. If I think about empowering leaders, I couldn’t think of anyone else who would be more suitable for the award than Tina.”
Well done, Tina!
Our Marketing Officer, Andi Williams, first joined Retail Assist on her placement year whilst studying Marketing at Nottingham Trent University. Quickly impressing her marketing colleagues with her ambition, maturity and drive, Andi showed a fantastic aptitude for marketing and knowledge of the retail and hospitality sectors.
She was nominated for the award by Alex Broxson, Head of Marketing. Alex said: “She has the maturity and business acumen of someone far beyond her years: you actually forget she is still a student! We’ve been so impressed by her that she is also working for us on a part-time basis whilst she finishes her degree.”
Although the calibre of nominations for the award was extremely high, Andi was granted the ‘Placement Student of the Year’ award after beating stiff competition across her peer group.
Held on Wednesday 13th November at Battersea Evolution, the BCS UK IT Awards celebrates success across the IT industry.
After an award application followed by a presentation in Manchester, we were delighted to be placed as finalists in the ‘Services Company of the Year’ category. Having won the category in 2017 and also placing as finalist in 2018, we were thrilled to once again be recognised for excellence across the whole IT sector.
Congratulations to the winners and to the other finalists!
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