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Retail Assist

“It’s just a great place to work, I love it!” Go behind the scenes to see what it’s like to work at Retail Assist!

  • 16th December 2019

Written by Anna Murphy, Communications Lead

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The new year also brings a new start and, if one of your new year’s resolutions is to embrace a new challenge in 2020, then look no further… with a vibrant office environment, an ever-evolving technology industry and brilliant people, why not join Retail Assist? We’ve gone behind the scenes to bring you a sneak peek into what it’s like to work here, with insights into the industry that we operate in and the buzzing environment in our workspaces.

Watch the video below to see some members of our team from our Nottingham-based head office and Help Desk, and from both our Northampton App Centre and Data Centre, for further insights into what it’s like to work at Retail Assist.

What It's Like To Work At Retail Assist Video

Click here to watch the video on YouTube

Our Industry

The industries which Retail Assist operates within are certainly fast paced. Alex Broxson, Head of Marketing, said: “We have some fantastic brands that we get to work with across retail and hospitality, and they’re both based in the UK and have international presence.

“The market sectors in which we work of retail and hospitality are really exciting, too. It’s continually changing, continuing evolving, and we have to make sure that we’re up on that and supporting our customers in the best way.”

What part does our Help Desk play in this? David Thomas, Help Desk Territory Specialist, explained: “We support clients from their head office in the UK and we also support them in territories as far away as France, Germany and America, offering the same level of service.”

Just as in retail or hospitality, everything we do is with the customer – and end-user – in mind. Because of this, we’re constantly looking to keep our level of service as consistent as possible, no matter what the time of day or where the customer might be in the world.

Our People

So that’s what we do – but what do our people say about us? Here are just a few things that our team have to say about why they love working here:

Neil Behagg, Senior Systems Engineer: “Every day is different, and every client has different needs, different technologies and different platforms, so having the ability to work across a wide range of technologies always keeps the job interesting.”

Clara Roberson, Client Lead Analyst (CLA): “It’s very diverse and quite relaxed; you hear different languages every day, you experience different things every day. It’s not your standard company office job! Within the seven months that I’ve been here, I’ve done quite a lot and I’ve been promoted to CLA. It shows how much you can progress within a couple of months.”

Simul Peda, Help Desk Call Analyst: “I really love my job because helping people makes me really happy!”

Esther Martinez, Assistant Project Manager: “You not only find support in people who have been instructed to help you, but in other colleagues. People are very helpful: they are always willing to help.”

Abdul Wahab Mian, Help Desk Call Analyst: “I’ve got a team of very friendly people here! I really enjoy spending time with them.”

Kieran Lancaster joined us as an Apprentice Call Analyst. However, since graduating from the scheme, he progressed to Help Desk Call Analyst to Client Lead Analyst in a matter of months. Kieran said: “I think the best thing about working here is the progression I’ve made so far. I’m quite tech-minded, so I do like to learn new things, no matter how hard the challenge is.”

The final words have to go to Kirsty France, Accounts Assistant, who sums up all of our thoughts (and no, we didn’t pay her to say this!): “It’s just a great place to work, I love it!”


If you’d like to join our award-winning team, then we want to hear from you! Click here to see our current vacancies and click here to read more about our apprenticeship scheme.

  • 16th December 2019

Written by Anna Murphy, Communications Lead

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Registered in England. Company number: 03790674 | +44 (0)115 904 2777

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