We’re delighted to announce our latest customer, Hollywood Bowl Group.
Hollywood Bowl Group operates over 60 bowling alley centres across the UK, along with 3 Putt Stars mini-golf centres. Here at Retail Assist, we’ll offer support through our IT Help Desk to Hollywood Bowl Group’s centres.
Our IT Help Desk runs 24 hours a day, 365 days a year, making us the perfect hospitality partner to cover the extended trading hours required by Hollywood Bowl.
Dave Wilson, IT Director at Hollywood Bowl Group, said: “We initially managed our IT support requirements internally but, thanks to our success, we needed to find an outsourcing partner so that our internal teams can focus on business growth instead. I have worked closely with Retail Assist in a previous role and what has always stood out for me out is the depth of specialist support and sector-specific partnerships that they can bring to deliver a holistic solution. I know that I have the partnerships that I can trust to keep us trading with minimal disruption, allowing us to focus on growing the business.”
Alongside Help Desk support, we’ll also manage the relationship between Hollywood Bowl Group with Barron McCann, who will provide hardware maintenance support, delivering a nationwide 4-hour response for high priority issues and enabling the rapid repair or replacement of faulty devices. Barron McCann also provides engineering support to undertake on-site investigations into the cause of faults that cannot be diagnosed by Hollywood Bowl colleagues on site or remotely.
Dan Smith, Retail Assist’s CEO, said: “Our extensive experience supporting restaurants, retail and cinemas for many years makes us the perfect fit for Hollywood Bowl, ensuring they benefit from our high availability support services and industry expertise. This sector has been experiencing substantial growth in recent years, so we are delighted to be able to support this success story and help them continue to thrive. We have seen a definite consolidation of IT suppliers within our client base over recent years, and Retail Assist and Barron McCann together deliver a broad range of services to work in tandem to deliver a seamless service to all their bowling alleys and mini-golf locations.”
Neil Truan, Managing Director at Barron McCann, said: “We are delighted to partner with Retail Assist to support Hollywood Bowl Group. The eclectic nature of modern trading environments requires a broad range of technology to be supported, which is critical to user experience and operational efficiency. We have therefore utilised our technical specialists and sector experience to tailor a solution that will perfectly fit the support and maintenance needs of Hollywood Bowl.”