Shortlisted for ‘Best Managed Service Desk’ at the Service Desk Institute’s Annual Awards

March 2015: We are proud to announce that our Help Desk has been shortlisted as a finalist for the Service Desk Institute’s IT Service and Support Awards 2015, in the category of ‘Best Managed Service Desk’.

After a tough selection process, 5 companies were originally shortlisted, from which 3 were selected for the finals. Our Help Desk will be up against Computacenter and Fujitsu Centrica, who have also been shortlisted in the ‘Best Managed Service Desk’ category. Final winners in each of the awards categories will be announced at a at a prestigious awards ceremony at the Birmingham Hilton Metropole next month.

As well as describing what sets us apart from other service desks, we had to give a presentation to a panel of SDI members regarding why we should win the award, submit a fun video, and undergo an observation by the SDI of a typical working day on our Help Desk.

We put forward our global support as well as our proactive and ISO20000 accredited procedures as our top qualities. Providing support in 7,500 locations across the world, we even deliver help desk services in Spanish, French, German, Polish, Italian, Portuguese and Hungarian, all from our UK head office location in Nottingham.

Dan Smith, CEO of Managed Services at Retail Assist, said; “Achieving such prestigious industry recognition is a testament to the fantastic quality of our Help Desk and call analysts, who work 24x7x365 to ensure that our customers experience the most efficient incident resolution, and the best levels of service. The awards shine a light on the best service desks in the industry, rewarding both outstanding contributions to customer service and excellence in IT service management; our Help Desk is delighted to have been recognised in this way”.