Retail Assist wins ‘Best Managed Service Desk’ at the Service Desk Institute IT Service and Support Awards 2016

We are delighted to announce that Retail Assist has won the globally recognised ‘Best Managed Service Desk’ Award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards.

The SDI’s annual Awards identify the excellence of outstanding service desk teams and individuals, and celebrates their success. After reaching the Final 3 last year, Retail Assist was keen to re-enter with a host of fresh innovations to its service desk provision.

‘Best Managed Service Desk’ was a tough category – in the Final 3 were SCC based in Romania, and Maersk Group headquartered in Denmark. However, Retail Assist impressed the judges with the level of investment demonstrated in their Help Desk, and focus on the customer; providing a proactive, quality service to enable them to reach their goals.

Dan Smith, CEO of Retail Assist, commented on the achievement: “We are extremely proud to have won the award, and to claim the title as the World’s ‘Best Managed Service Desk’.  We have progressed significantly over the last 17 years to support many of the leading retail and hospitality brands, but this really gives the team the recognition they deserve for all their hard work and dedication to providing the best possible service to over 8000 global locations around the clock.”

The Retail Assist Help Desk team enjoyed an impressive gala dinner event, receiving the award along with winners in each of the awards categories, at a prestigious awards ceremony at the Birmingham Hilton Metropole last night.

We are donating the £1000 winning prize to our chosen charity for the financial year, Emmanuel House, a homelessness charity based in Nottingham.