Retail Assist Shortlisted for Service Desk Institute Awards 2023!

June 2023

We are thrilled to announce that Retail Assist has been shortlisted for the esteemed Service Desk Institute Awards 2023. We have been shortlisted in two categories: ‘Managed Service Provider of the Year’ and ‘Best Service Desk Customer Experience’.

The Service Desk Institute Awards are highly regarded in the industry and represent the pinnacle of excellence in IT service management. Being shortlisted for these prestigious awards is a testament to Retail Assist’s unwavering commitment to providing exceptional IT solutions and delivering outstanding customer experiences.

The ‘Managed Service Provider of the Year’ category recognises Retail Assist’s expertise, industry-leading practices, and ability to deliver exceptional value to our customer base. Our dedication to excellence, continuous innovation, and customer-centric approach have set us apart from the crowd.

In the ‘Best Service Desk Customer Experience’ category, our commitment to providing an exceptional customer journey shines through with the help of our Customer Assurance team. Our dedicated service desk professionals ensure timely resolution of issues, personalised support, and proactive communication, resulting in highly satisfied clients who rely on us as their trusted IT partner.

The finalists of the Service Desk Institute Awards 2023 will be announced following virtual presentations on 17^th July 2023.

The news follows as Retail Assist are finalists for the Retail Systems Awards 2023 in the category of ‘Omnichannel Technology Vendor of the Year’, with the awards ceremony taking place this Thursday 29th June at The Hilton, London.

To learn more about Retail Assist’s comprehensive range of IT managed services, take a look here.