Around-the-clock support services to manage the health and performance of your IT infrastructure.
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We’re firm believers in staying ahead of the curve when it comes to the changing IT infrastructure landscape. That’s why our Technical Support Services are designed to help businesses innovate with technology, improve processes, and enhance customer experiences.
Whether your IT infrastructure is on-premise, cloud-based, or hybrid, our experienced team is here to provide the tailored support you need to keep your business operations running smoothly. From maintaining and updating legacy systems and software, to ensuring the stability and performance of your IT infrastructure, we’re here to keep you trading – no matter what.
With our wealth of experience and knowledge in hosting, project work, monitoring set-up, server maintenance, and supporting both on-site and remote environments, you can count on us.
Managed IT ServicesGet the performance and stability you need with 24/7 proactive monitoring, backup, and networking support across a variety of systems including Wintel, Linux, AIX and IBM Power Systems.
Cyber Security Support Our comprehensive range of cyber security services include security assessments, monitoring, and incident response, offering protection and reassurance against cyber threats and data breaches.
Cloud Solutions We’ll maximise cloud solutions to provide a secure and reliable platform, complete with migration, monitoring, ad-hoc deployment, and troubleshooting services.
Digital Transformation Services Ready to futureproof your business systems? We’ll work closely with you to understand your needs and build a tailored roadmap to adapt existing systems or implement new technologies.
Disaster Recovery Don’t wait for it to all go wrong. Disaster recovery planning and testing ensures a smooth recovery of business-critical systems should the worst happen.
Technical Project Management & ImplementationA server upgrade, network overhaul or even firewall replacement? We’ve got it covered.
Over two decades of IT support experience
We’re here to support you day and night
Access to specialist knowledge, skills and advice
Bespoke solutions designed around your goals
Proactive monitoring to prevent issues from occurring
Customer experience is at the core of all we do
Trusted by major brands
Support across your entire IT infrastructure
Retail Assist has provided business IT support to Best Food Logistics since 2011 with managed IT services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the IT infrastructure and user systems.
Cindy Howarth-Stares, Director of IT, states:
“From day one we’ve had the same Account Manager and Technical Consultant, so this has allowed us to foster a really good relationship. We talk openly about business risks, we share our strategy, and we’re able to plan for the future.”
Average 2020 figures
Total incidents managed
SLAs metTechnical support services provide businesses with a specialist level of IT support, maintenance, and monitoring across their entire IT infrastructure. These services can be customised to meet the specific needs of each business, ranging from 24/7 monitoring of critical systems to on-demand troubleshooting and issue resolution. Technical support services can also include proactive maintenance, software and hardware updates, and security assessments to identify and mitigate potential risks.
Partnering with a trusted technical support provider, you can benefit from access to specialised expertise and state-of-the-art technology, without the need to invest in costly in-house resources.
Yes, we can! IT managed services providers like Retail Assist provide as little or as much technical support as is required and continue to evolve with requirements. We understand that all companies operate differently, which is why we customise our business IT support to meet specific requirements.
Yes, we provide network support as part of technical support. We take responsibility for our engineers and third parties’ network engineers and build a network team to carry out deeper investigations and resolve issues faster, without having to involve third parties and waste customer time.
Whether you need a few days of troubleshooting or ongoing support, our cloud solutions offering begins with a bespoke requirements elicitation to ensure the appropriate product is mapped to your business structure. Services can include transformation, technology implementation and migrations, maintenance, governance, monitoring and consultancy.
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Registered in England. Company number: 03790674
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