As its initial 3-year contract for an out-of-hours Service Desk comes to a close, international luxury lifestyle retailer, Harvey Nichols, has renewed its service for a further three years.
We are providing cover during the early mornings and the early to late evening period on 6 days a week, with a full day of support provided on Sunday. Calls are directed to our Call Analysts who are trained to immediately act upon major IT issues. A 2nd-line support service is also provided to address more complex EPoS problems.
The support service covers both Head Office staff and those working in the retailer’s six stores in the UK and one in Dublin, two stand-alone restaurants and the warehouse. Support is also provided for many hundreds of EPoS tills and PCs across these locations.