In our new blog series, we speak to different heads of departments to find out more about the teams within Retail Assist.
This month, we speak to Frances Thomas, Head of Client Services, to get to know more about their department and what role the team plays.
Frances says: “In Client Services, we are responsible for managing the relationship with the clients and ensuring the service is delivered to the highest standard. We act as the conduit between our Managed Services and Solutions clients, and Retail Assist. The aspect that is integral to our role is relationship management and we achieve this through regular client contact, including monthly service reviews.
At Retail Assist, we pride ourselves on the positive and long-standing relationships that we build with our clients.
It can sometimes be a balancing act and managing everyone’s expectations can be occasionally be challenging. As the “face” of Retail Assist, we rely on the wider Retail Assist team members to deliver the service and we work closely with the teams to resolve any issues to achieve a positive resolution for our customers. Team work is key to our success and we are proud to represent all the hard work that the wider team delivers.
On the Client Services team, we have Jane, Jahmel and Danielle; as Account Managers, they are responsible for several client accounts each. Josh and Martin are Service Delivery Managers and are based at their clients’ sites. It’s been a busy year, with more clients, team members and growth, but we’re a team that’s moving from strength to strength.”