info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

World Duty Free Group

Whichever airport you’re flying from, there’s a highly strong chance that Dufry (World Duty Free Group) has a store there. With stores all across the globe operating 24/7, Dufry’s impressive store estate spans 2,400 shops worldwide, with 50,000 different products in total.

 

Operating in stores at airports UK-wide, its largest store occupies 2,600 square metres of selling space in Heathrow’s Terminal 5. The brand portfolio also includes World Duty Free, Biza, Alpha Airport Shopping and Glorious Britain.

Background

Dufry decided to outsource its front-line IT helpdesk services, covering both 1st- and 2nd-level telephone support, to all its duty-free stores across the UK. It looked for a supplier with experience in supporting its retail systems and applications.

For the Retail-J POS software – which is pivotal to the success of their retail operations – Dufry also looked for round-the-clock, proactive monitoring of the architecture to maximise resilience and operating performance.

Retail Assist have further extended support to now include sites at Center Parcs (UK and Ireland), in Finland and Malta, as well as supporting them with Business Analysis and programme management resource in support of their global PoS refresh programme.

Testimonial

“We found ourselves in a position where we needed someone to support our POS solution at very short notice. Retail Assist were recommended by a support partner who could hit the ground running. Retail Assist came to the table and provided the key support function for us, 24/7, 365, for a number of years now.”

Gary McDonald, Head of IT

Want to find out how we can support your business too?

Fill in your details below and let us know how we can help.



By clicking here you agree to our terms and conditions.

From time to time we would like to send you information that delivers, develops and promotes our products and services that are relevant to you. Submitting your details tells us that you are OK with this and you also agree to our privacy policy and cookie policy. You can, of course, opt out of these communications at any time.

Want regular updates straight to your inbox?

© 2020 Retail Assist. The Hub, 40 Friar Lane, Nottingham, NG1 6DQ
info@retail-assist.com | +44 (0)115 904 2777

Twitter Instagram YouTube LinkedIn