Papa Johns

Background

With over 400 locations across the UK, Papa Johns faced growing pressure to meet rising customer expectations while supporting its franchise network. Technology frustrations, frequent disruptions, and poor support were limiting operational success and customer satisfaction.

To address this, Papa Johns selected Retail Assist and Barron McCann to deliver a complete IT services transformation. The goal? Rebuild franchisee confidence, minimise downtime, and enable a consistent customer experience through innovative and responsive IT support.

“Bringing Retail Assist and Barron McCann on board has completely revolutionised the way we support our restaurants and our franchisees.” – Rob Beattie, Vice President of International Technology and Digital, Papa Johns

What we deliver

Testimonial

“One of the things we really liked about Retail Assist and Barron McCann was their use of data and how we could use that data to understand how our stores were consuming the services. That really encouraged us that we could make real strides forward in continuous service improvement.

“In terms of the service offering that we take from Retail Assist and Barron McCann, I think that we actually provide the best service globally to any of our Papa John’s markets. I think the combination of best-in-class service desk and best-in-class hardware store support makes it unique amongst the Papa John’s markets.“

Jon Blagg Director of Market Activation and International at Papa Johns

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