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Retail Assist


Hawthorn is an ambitious community pub company with an energetic, people-focused culture. With their head office in Marston Green, Solihull, their portfolio consists of over 700 leased, tenanted and operator managed community pubs run across England, Scotland and Wales.


Hawthorn were utilising multiple EPOS systems across their 130 operator managed pubs, duplicating system changes across the multiple suppliers – which also duplicated the cost. Hawthorn needed to review and streamline the multiple EPOS systems across their operator managed estate and choose a single EPOS provider to support the future growth of the business.

What we delivered
  • All stages of Project Management including running a tender process and implementation of their chosen supplier

“We’re delighted with the support we’ve received from Retail Assist; with their help, the tender process of our new EPOS system has been very smooth and we’re very happy with the support they’ve given to our team. Outsourcing to their project services has meant that we have leveraged their expert knowledge and experience to deliver an outcome that’s seen us on-board a new supplier which best fits our growth aspirations.”

Matt Ward, Chief Finance Officer
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