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Founded in 1995, Hobbycraft is the largest arts and crafts retailer in the UK. With 100 stores nationwide, they provide a vast range of products to meet the needs of any crafting project.
Having supported Hobbycraft since 2012, we provide a comprehensive IT Help Desk service to all their UK stores, including their head office and distribution centre. Acting as the first point of contact when stores encounter IT issues, our IT Help Desk helps to drive incident volumes down and minimise disruption to critical business operations.
“We value that Retail Assist offers a single point for our store teams to log and resolve calls, whilst also offering the flexibility to evolve as our business expands. These combined factors make them an ideal provider to partner with and I look forward to continuing our successful relationship together.”Matt Louth, IT Director
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