COVID-19: Our Plan

At this unsettled time, we wanted to update you on the actions Retail Assist has already taken to respond to the impact of the Coronavirus outbreak.

At Retail Assist, we are proud to have a strong “do the right thing” ethos, strengthened by the diversity of our teams. Alongside working together with our clients and other service providers to deliver services and solutions that meet the distinctive needs of the markets we operate in, we are focused on achieving resolutions that deliver the right result, rather than just ticking a box on the SLA.

With this in mind, we have initiated our business continuity procedures to enable homeworking, where possible, for most of our team members: we are able to trade as normal and it is very much business as usual. As ever, the health and wellbeing of our staff is our priority and we shall be observing government advice in terms of health, safety and environment.

Retail Assist is currently minimising, where possible, face-to-face contact within the business and with our clients and partners in order to maintain the highest availability of team members, in order to reduce the opportunity for the virus to spread. However, we have always placed our customers at the centre of all of our business decisions and this time is no different. Whilst you shouldn’t notice any difference, we ask you for your patience and support if you find that our measured response provides a slightly different experience than usual. Please bear with us as we navigate these uncertain waters together.

At this concerning time, our thoughts are with those who have been personally affected by the COVID-19 pandemic. We hope that you, your loved ones and colleagues stay healthy during this outbreak. We all look forward to the future when we are able to return to a more normal situation.

Thank you,
Dan

Dan Smith, CEO