A little about us…
We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!
What you’ll be doing
As a call analyst, you’ll be the first point of contact for the users of our Help Desk, providing first-class, professional and friendly support and technical assistance to our clients:
- Responding to incoming calls and emails
- Troubleshooting problems, providing a first time fix where possible
- Diagnosing system errors and other issues
- Logging events, problems and their resolution
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Installing or changing software to fix issues
You’ll be provided with the training and support required to help you develop your career within IT.
This role is a part-time position working 3 days a week, including Saturday and Sunday and one other day across the week (the 8-hour shift can be split across multiple days if required).
What we’re looking for…
- Tech savvy with an interest in technology including hardware, software, and mobile devices
- An understanding of corporate IT functions such as Active Directory, Group Policy, DNS, DHCP
- A great attitude to providing customer service and making someone’s day!
- A team player with excellent communication and troubleshooting skills
- Determination to take ownership and see things through to resolution
- Desire to continuously improve and grow in your role
What’s in it for you?
- A performance bonus worth 5% of your gross salary
- An increase in salary after 6 months, rising further after 2 years
- 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
- Childcare scheme
- Dental scheme
- Cycle to work scheme
- Travel pass loan
- Recommend a friend for £1,000
- Life assurance scheme
- Benefits Hub – discounts on shopping, travel, and much more
Want to join our team?
If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.