info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Italian-Speaking Part-Time Help Desk Call Analyst (Weekends + One Weekday)

Do you think you could be the right fit for this role? Find out more and apply below.

£Competitive Salary + 5% Performance Bonus + Company Benefits
Hybrid working (Nottingham and home-based) or fully remote
Part-time (3 days - weekend plus one weekday)

A little about us…

We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!

 

What you’ll be doing

As a call analyst, you’ll be the first point of contact for the users of our Help Desk, providing first-class, professional and friendly support and technical assistance to our clients:  

  • Responding to incoming calls and emails
  • Troubleshooting problems, providing a first time fix where possible
  • Diagnosing system errors and other issues
  • Logging events, problems and their resolution
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Installing or changing software to fix issues

 

You’ll be provided with the training and support required to help you develop your career within IT.

This role is a part-time position working 3 days a week, including Saturday and Sunday and one other day across the week (the 8-hour shift can be split across multiple days if required).

 

What we’re looking for…

  • Fluent in Italian
  • Tech savvy with an interest in technology including hardware, software, and mobile devices
  • An understanding of corporate IT functions such as Active Directory, Group Policy, DNS, DHCP
  • A great attitude to providing customer service and making someone’s day!
  • A team player with excellent communication and troubleshooting skills
  • Determination to take ownership and see things through to resolution
  • Desire to continuously improve and grow in your role

 

What’s in it for you?

  • A performance bonus worth 5% of your gross salary
  • An increase in salary after 6 months, rising further after 2 years
  • 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
  • Childcare scheme
  • Dental scheme
  • Cycle to work scheme
  • Travel pass loan
  • Recommend a friend for £1,000
  • Life assurance scheme
  • Benefits Hub – discounts on shopping, travel, and much more 

 

Want to join our team?

If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.

Apply for this vacancy
Would you like to know more?

Contact our team for more information.

Get in touch

© 2025 Retail Assist Limited. The Hub Floor 5A, 40 Friar Lane, Nottingham, NG1 6DQ.
Registered in England. Company number: 03790674
info@retail-assist.com | +44 (0)115 904 2777

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