Black Friday 2016 is hot on the agenda for retailers, taking place at the end of the November – from Friday 25th November and across the long weekend. Current predictions have indicated that online channels (especially mobile) are ones to watch this Black Friday: £5billion is expected to be splashed out over “Black Fiveday”, and that just accounts for online spend.
In order to analyse the consumer opinion of Black Friday trading, this year 300 respondents took our Black Friday survey. See our full findings in the below Black Friday infographic. You can view our Black Friday 2015 survey results here.
With just over half of respondents planning to buy something on Black Friday (59%), this is the same percentage as in 2015. As mentioned before, it may seem low, but this figure doesn’t take into account the amount of impulse buyers that could take unexpected advantage of “don’t miss deals” over the Fiveday sale periods. Although last year predictions totalled £1billion, in reality UK shoppers spent £3.3bn over the weekend online and in-store.
This is the “unpredictable” demand, in the face of which retailers have geared up to prime and protect their ecommerce platforms, logistics and supply chain operations for maximum performance. Will 2016 sales top £5bn predictions? Time will tell. 54% of respondents are looking to take advantage of the extended Black “Fiveday” discount period, making multiple purchases across the weekend. Black Friday and Cyber Monday sales may also affected due to the event falling before the traditional UK payday on top10paydaysites.
A massive 77% of respondents are set to be online Black Friday shoppers, which is an increase on 70% in 2015. The move to online has been reported on extensively in recent years, as the scrumlike fights in-store for discount TVs in 2014 have given over to purchases behind screens and virtual queueing.
This is perhaps due to consumer frustrations and fears about a hectic in-store Black Friday experience. Did you know that 40% of consumers won’t queue for longer than 2 minutes, and 51% refuse to even enter a store if they see a queue? Increased demand means a busy store is inevitable, but making customer service more efficient should be a number one priority for retailers during peak trading season.
Till down-time and queueing are preventable issues, if you have the correct support in place. Our IT Help Desk analysts are experienced in front line retail service, and understand the real impact of systems downtime at peak periods. Our 24×7 IT and technical support facilitates greater systems uptime at point of service, critical for any brand, any time of year.
You can download our How To Guide: Preparing Stores for Peak Trading, here. Make sure to check out our post Black Friday analysis blog, for a full analysis and breakdown of this year’s event. If you’d like to use our survey results, please get in touch at firstname.lastname@example.org.