IT Outsourcing

IT outsourcing is using a specialist external service provider, like ours, to support your in-house IT team. Often businesses don’t have the capacity or the experience in-house, and as such outsource an element or the whole IT function. IT support requests have increased in line with a heavier reliance on IT, so why not trust in an award-winning company with over 20 years’ experience in retail and hospitality to look after elements that are outside the knowledge or capacity of your existing in-house team?

IT outsourcing can be complementary to your in-house team. IT service providers offer a customisable service with more hours of support and a wider range of skills that comes from using a shared service. Your company could benefit from an extra pair of eyes in the form of:

• Greater expertise: instead of relying on the knowledge of just in-house individuals.
• Increased security: due to round-the-clock monitoring and preventing ‘putting all your eggs in one basket’ with a single internal hire.
• Predictable pricing: emergency response purchases almost always cost more than preparation and planned management by a managed services provider.
• Reduced risk: more well-versed team, better checks and balances, and more streamlined processes.
• Detailed service agreements: managed service providers like us have a detailed list of deliverables that are rarely matched by just full-time employees.
• Out of hours and holiday support: we provide 24/7 monitoring and support, even on weekends and holidays.
• Higher standards of certification: we represent technology vendors; therefore, we have to hold up-to-date certifications.

In-store technology and joining up shopping experiences has placed increasing importance on IT support. As businesses grow their online presence with customers being at the heart of the shopping experience, a demand for 24/7 IT outsourcing will continue to be of critical importance with customers accessing services in different time zones across the world. With over 20 years’ experience in retail, we are the “go-to” to help mitigating increasingly high standards with regards to customer experience.

The world is changing, we are becoming more reliant on IT each year and so are businesses. With cloud migration becoming increasingly popular, the trend to outsource managed services is set to continue its growth in many different areas. You can benefit from the resource knowledge and capacity to flex with the demands without the associated overhead of staffing a team yourself.

We currently support not only leading global retail, hospitality and leisure brands, but also logistics partners and local councils in many different areas such as:

• Network security and risk mitigation
• Connectivity and bandwidth
• Data storage provision
• Software installations and upgrades management
• Software patch implementation
• Network provisioning or virtualization
• Performance monitoring and reporting
• Help Desk and technical support

A good IT service provider will match its support service to its customers’ trading hours, or whatever additional support is required. It could be that you just need support for evenings and weekends, or complete around the clock support. To make this possible, we offer support that is available 24 hours a day, 7 days a week, 365 days a year, and in a variety of languages. This means that we deal with issues as and when they arise, helping drive internal processes and provide efficient restoration of service.

Playing a ‘behind the scenes’ role, our scalable managed IT services save time whilst increasing profit by delivering greater systems uptime at the point-of-service.