Driving Unified Commerce: Retail Assist and Patchworks Announce Strategic Partnership

Retail Assist is proud to announce its strategic partnership with Patchworks, the leading Integration Platform as a Service (iPaaS) provider. The collaboration brings together two best-in-class technology providers, empowering retailers to simplify their tech stack, unlock real-time visibility and scale with confidence across multiple channels.

At the heart of the partnership lies Retail Assist’s flagship ERP solution, Merret Pro – a centralised platform built to optimise inventory, orders and fulfilment across digital and physical touchpoints. Through seamless integration with Patchworks’ powerful iPaaS platform, retailers can now connect their systems faster, with greater flexibility and transparency than ever before.

Empowering Retailers Through Seamless Integration

Together, Retail Assist and Patchworks help retailers overcome the operational complexities of modern retailing. With Patchworks, retailers gain rapid connectivity across core platforms like Shopify, Bloomreach, POS systems, marketplaces and more – while Merret Pro delivers the real-time stock accuracy and order management needed for a true omnichannel experience.

“Our mission at Retail Assist has always been to simplify operations and drive smarter retailing. Partnering with Patchworks supports this mission by delivering a flexible, scalable integration framework that enables our clients to move faster and adapt with ease,” said Roland Kendall, Chief Solutions Officer at Retail Assist. “We’re thrilled to work alongside Patchworks in supporting retailers through transformation and growth.”

Real Results with Mint Velvet

The partnership has already delivered significant success for contemporary fashion brand Mint Velvet, who chose Retail Assist and Patchworks to overhaul its legacy integration infrastructure. Leveraging Merret Pro for ERP functionality and Patchworks to connect systems like Shopify, GiveX and Cloudinary, Mint Velvet now operates a future-ready digital ecosystem with:

• Real-time data flows and improved inventory accuracy
• Streamlined order fulfilment
• Advanced error logging and transparent reporting
• Greater agility to integrate new technologies quickly

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“With this partnership, we’ve unlocked a new world of opportunity to leverage technology and serve our customers more efficiently,” Kendall continues. “Patchworks’ integration capabilities, combined with Retail Assist’s deep retail expertise, are a powerful combination.”

Built for the Future

With over 200 customers and more than 100 connected systems, Patchworks is rapidly becoming the go-to integration partner for growing retail brands. Their MACH-compliant, low-code/no-code platform enables businesses to scale at speed—without compromising on control, performance, or customer experience.

“Retailers today need technology that’s not just capable, but composable,” said Jim Herbert, CEO at Patchworks “Partnering with Retail Assist allows us to offer a powerful combination of ERP excellence and integration agility. Together, we’re enabling retail brands to innovate and grow faster than ever.”