Part-Time Help Desk Call Analyst (Weekends + One Weekday)

A little about us…

We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!

What you’ll be doing

As a call analyst, you’ll be the first point of contact for the users of our Help Desk, providing first-class, professional and friendly support and technical assistance to our clients:  

• Responding to incoming calls and emails
• Troubleshooting problems, providing a first time fix where possible
• Diagnosing system errors and other issues
• Logging events, problems and their resolution
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Installing or changing software to fix issues

You’ll be provided with the training and support required to help you develop your career within IT.

This role is a part-time position working 3 days a week, including Saturday and Sunday and one other day across the week (the 8-hour shift can be split across multiple days if required).

What we’re looking for…

• Tech savvy with an interest in technology including hardware, software, and mobile devices
• An understanding of corporate IT functions such as Active Directory, Group Policy, DNS, DHCP
• A great attitude to providing customer service and making someone’s day!
• A team player with excellent communication and troubleshooting skills
• Determination to take ownership and see things through to resolution
• Desire to continuously improve and grow in your role

What’s in it for you?

• A performance bonus worth 5% of your gross salary
• An increase in salary after 6 months, rising further after 2 years
• 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
• Childcare scheme
• Dental scheme
• Cycle to work scheme
• Travel pass loan
• Recommend a friend for £1,000
• Life assurance scheme
• Benefits Hub – discounts on shopping, travel, and much more 

Want to join our team?

If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.