“They care about our business as much as their own”

Retail Assist and Vue International join forces for an inter-vue

At Retail Assist, we keep our customer’s customer at the heart of everything we do. Ensuring that our clients – and their customers – receive the best levels of service is paramount and it is this belief that we have built our business foundations on.

This month sees the launch of our Customer Testimonial Series, where we speak to our clients regarding our work together and the many ways in which we support them.

Our first interview is with Roland Jones, Executive Director of Technical Services at Vue International.

Retail Assist have supported Vue since 2009, when we took responsibility for the management of user support and technical service management in both Vue’s Head Office and across their entire cinema estate. Having experienced significant growth in the UK and internationally, Vue’s technological assets are critical to the service that they offer their customers; underpinning this structure with Retail Assist’s Help Desk support has seen a reduction in incident volumes and, in 2014, saw Vue International renew their contract for another five years.

Roland said: “As a supplier, I find them (Retail Assist) an extension of my own organisation – and you don’t find that with every supplier.

“I have always got the feeling – and continue to have – that they care about our business as much as their own.”

Click here to watch the video on YouTube

Retail Assist’s Help Desk provides a single point of contact 24 hours a day, 7 days a week for all business support calls covering facilities management and technology.

If you would like more information on the support we provide to Vue International, click here to request a case study, or email marketing@retail-assist.co.uk. Don’t forget to keep an eye out for the next video in our Customer Testimonial Series or, if you’d like to watch more of our videos, click here.