We’re thrilled to share that Retail Assist and Barron McCann have won Technology Vendor of the Year (UK) at the 2025 RTIH Innovation Awards. The recognition celebrates our partnership with Papa Johns UK, which has transformed the way technology is supported across more than 400 stores and helped improve reliability, speed and service for franchisees nationwide. This achievement is a reflection of the incredible teamwork across our businesses and the strong collaboration with our partners and customers.

The award celebrates technology providers that have delivered exceptional innovation, measurable results and long-term business impact. Retail Assist and Barron McCann were recognised for their unified, data-driven support model that has revolutionised how Papa Johns manages technology across more than 400 UK stores.

The award highlights the collective effort of our teams who work tirelessly behind the scenes to keep technology running smoothly for our customers. Together, we’ve achieved:

• Average call response times of just 20 seconds across 14,000+ incidents
• 92% SLA adherence for critical on-site support
• Significant reductions in store downtime and escalations
• A measurable boost in franchisee confidence and satisfaction

“This award is a testament to what can be achieved when technology providers and retailers truly work as partners,” said Kieran Bowden, Chief Commercial Officer at Retail Assist. “Together with Retail Assist, we’ve proven that when service is seamless and data-driven, it becomes a catalyst for growth, not just maintenance.”

Retail Assist and Barron McCann continue to play a key role in helping Papa Johns deliver a reliable, scalable and data-led technology environment that allows franchisees to focus on what matters most: their customers. This win underscores the growing strength of the Retail Assist and Barron McCann partnership, combining end-to-end IT services and retail systems expertise to help brands simplify, secure and scale their operations.

This win is as much about our people as it is about our technology. Every member of our helpdesk, engineering and customer success teams plays a vital role in keeping businesses running and customers happy. Their hard work, collaboration and commitment to doing things the right way are what make achievements like this possible.

We’re incredibly proud of this recognition and grateful to Papa Johns UK for their continued trust and partnership. Most of all, we’re proud of our teams, across both Retail Assist and Barron McCann, for setting a new benchmark in retail technology support.

About Retail Assist and Barron McCann

Together, Retail Assist and Barron McCann deliver unified IT services and technology solutions that drive performance, reliability and innovation for some of the UK’s best-known retail and hospitality brands. Their joint mission is to help businesses operate seamlessly and grow with confidence.

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Papa Johns has been working closely with Retail Assist and Barron McCann to transform its IT support across more than 400 stores nationwide. The strategic upgrade aims to boost system reliability, reduce operational disruptions and ensure customers receive hotter, fresher pizzas wherever they are in the country.

The technology overhaul was prompted by feedback from franchisees concerned about system reliability and the operational disruption caused by technical failures.

Retail Assist provides the helpdesk, operating seven days a week from 9am to midnight, while Barron McCann ensures on-the-ground support with a rapid four-hour turnaround for critical incidents to keep systems running and tills ticking.

The proactive support model has significantly reduced downtime, earning praise from both Papa Johns' leadership and franchisees.

Rob Beattie, Vice President of International Technology and Digital at Papa Johns, said: “Bringing Retail Assist and Barron McCann on board has completely revolutionised the way we support our restaurants and our franchisees.

“If our restaurants aren’t trading, nothing else matters.  We’re trying to grow loyalty at Papa Johns and we know that we’re going to do that by having great pizzas delivered on time and delivered hot and in the background making sure that our tech is innovative and reliable. I don’t think you can have one without the other.”

Click here to watch the video on YouTube.

“Having Retail Assist and Barron McCann as part of our team, means that I've got confidence in scale that goes beyond just the team I've got in-house.”

The partnership has also unlocked new insights through data, giving Papa Johns a clearer view of how its stores consume support and where improvements can be made.

This newfound visibility is enabling Papa Johns to be more strategic in its operations, targeting investments where they’re most needed and identifying patterns that may indicate emerging issues before they escalate.

By tracking trends in store performance and support calls, the company can better allocate resources, streamline maintenance schedules and enhance overall efficiency.

Scott Watson, Managing Director of Barron McCann, said: “Our engineers understand the importance of minimising disruption for high-pressure retail and hospitality environments. With Papa Johns, we’ve focused on delivering smart, scalable support that keeps stores running smoothly and customers happy.”

Meanwhile, Kieran Bowden, Chief Commercial Officer of Retail Assist, added: “This has been about more than just fixing problems, it’s been about working hand-in-hand with Papa Johns to anticipate needs and proactively improve the support model. That’s how we’re delivering real value.”

With a more resilient tech foundation in place, Papa Johns is aiming to continue its growth in the UK market and deliver on its promise of quality, convenience, and consistency - one slice at a time.

Download case study 

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Retail Assist is proud to announce its strategic partnership with Patchworks, the leading Integration Platform as a Service (iPaaS) provider. The collaboration brings together two best-in-class technology providers, empowering retailers to simplify their tech stack, unlock real-time visibility and scale with confidence across multiple channels.

At the heart of the partnership lies Retail Assist’s flagship ERP solution, Merret Pro - a centralised platform built to optimise inventory, orders and fulfilment across digital and physical touchpoints. Through seamless integration with Patchworks' powerful iPaaS platform, retailers can now connect their systems faster, with greater flexibility and transparency than ever before.

Empowering Retailers Through Seamless Integration

Together, Retail Assist and Patchworks help retailers overcome the operational complexities of modern retailing. With Patchworks, retailers gain rapid connectivity across core platforms like Shopify, Bloomreach, POS systems, marketplaces and more - while Merret Pro delivers the real-time stock accuracy and order management needed for a true omnichannel experience.

“Our mission at Retail Assist has always been to simplify operations and drive smarter retailing. Partnering with Patchworks supports this mission by delivering a flexible, scalable integration framework that enables our clients to move faster and adapt with ease,” said Roland Kendall, Chief Solutions Officer at Retail Assist. “We’re thrilled to work alongside Patchworks in supporting retailers through transformation and growth.”

Real Results with Mint Velvet

The partnership has already delivered significant success for contemporary fashion brand Mint Velvet, who chose Retail Assist and Patchworks to overhaul its legacy integration infrastructure. Leveraging Merret Pro for ERP functionality and Patchworks to connect systems like Shopify, GiveX and Cloudinary, Mint Velvet now operates a future-ready digital ecosystem with:

• Real-time data flows and improved inventory accuracy
• Streamlined order fulfilment
• Advanced error logging and transparent reporting
• Greater agility to integrate new technologies quickly

Read more here:

“With this partnership, we’ve unlocked a new world of opportunity to leverage technology and serve our customers more efficiently,” Kendall continues. “Patchworks' integration capabilities, combined with Retail Assist’s deep retail expertise, are a powerful combination.”

Built for the Future

With over 200 customers and more than 100 connected systems, Patchworks is rapidly becoming the go-to integration partner for growing retail brands. Their MACH-compliant, low-code/no-code platform enables businesses to scale at speed—without compromising on control, performance, or customer experience.

“Retailers today need technology that’s not just capable, but composable,” said Jim Herbert, CEO at Patchworks “Partnering with Retail Assist allows us to offer a powerful combination of ERP excellence and integration agility. Together, we’re enabling retail brands to innovate and grow faster than ever.”

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AI is transforming everything from personalised shopping to individualised product recommendations. Generation Alpha, born after 2010, are growing up with entirely new expectations, shaped by digital-first lifestyles. Social commerce is redefining how consumers discover and buy products, while shifts in consumer behaviour are forcing retailers to rethink how they operate, sell and scale. With all these shifts, it is absolutely crucial for retailers to explore the key retail trends in 2025 that are shaping the retail industry and more importantly, how they can turn these shifts into opportunities for growth.

AI-Driven Personalised Customer Experiences

AI-driven personalisation is set to be a defining trend in 2025, with the global AI in retail market expected to reach $31.18 billion by 2028. Over 80% of retail executives believe AI’s role being crucial in gaining a competitive edge, as AI-driven personalisation (using AI chatbots) has been shown to boost conversion rates by up to 30%. Moving beyond rule-based recommendations, AI now uses deep learning and Natural Language Processing (NLP) to predict purchasing intent and dynamically refine suggestions based on real-time data like browsing behaviour and purchase history. However, to maintain a seamless customer experience, retailers will need a to keep the human touch that strengthens brand relationships. Retailers can achieve this by adopting a unified retail commerce strategy, ensuring that their front-end and back-end systems work in harmony to offer a single view of the customer.

Unified Data Infrastructure: A centralised system that integrates all data sources across the business, ensuring seamless access to real-time, accurate information.

AI Orchestration: The intelligent coordination of AI tools and processes, automating tasks and optimising operations across systems.

As Gary Piper, Sales Director at Barron McCann Limited, puts it:

“AI is the enabler (as opposed to a product in itself) to accelerating automated technology in the retail sector. Retail CIOs should consider how unified their customer front end is with their internal back-end systems. Adopting a unified retail commerce strategy can support retailers in having a single view of the customer.”

Pre-Loved Fashion is Making Waves

Sustainability has moved beyond being a trend to a key driver of retail’s future, and in 2025, pre-loved and second-hand retail is set to become mainstream. Driven by a younger, eco-conscious consumer base, the demand for resale, rental and upcycled products is rapidly increasing, as seen by a 400% rise in searches for “pre-loved fashion” on eBay since the summer 2024 Love Island season. However, integrating pre-loved goods into traditional retail models can be quite challenging. Retailers need advanced ERP solutions that can manage resale complexities like dynamic pricing, condition-based categorisation and automated revaluation based on product condition. These systems enable real-time tracking across multiple sales channels, ensuring seamless integration of second-hand products into existing inventories without disrupting efficiency.

Download our eBook to read how The RealReal is using circular commerce into their retail strategy to sell pre-owned luxury goods, driving deeper customer engagement and stronger brand connections.

eBook: Top 5 Retail Trends Shaping The Future of Commerce in 2025

Generation Alpha and the New Era of Digital Shopping

Generation Alpha, are rapidly entering the consumer market, bringing unique shopping behaviours that challenge traditional retail models. Growing up in a digital-first world, they prioritise experiences over products and expect immersive, tech-driven interactions with brands, such as augmented reality (AR), virtual reality (VR) and interactive content. Retailers need to create engaging, digital-first shopping experiences. An advanced ERP system plays a key role in supporting this transformation by ensuring real-time inventory syncing and providing valuable data insights that help integrate immersive technologies like AR and gamification. This ensures that brands can offer seamless, personalised shopping experiences while keeping track of stock and customer interactions.

Rise of Social Commerce in Retail Strategy

Social commerce is becoming a key part of retail strategy, with social platforms expected to drive direct-to-consumer sales by the end of 2025. A survey from Forbes Advisor and Talker Research found that 46% of Generation Z and 35% of Millennials prefer social media over traditional search engines, with 44% of Gen Z discovering new brands daily on social platforms. To capitalise on this, retailers must integrate social shopping features like shoppable posts, live-streamed events and influencer partnerships into their omnichannel strategies. A robust ERP system can connect social commerce, e-commerce and in-store systems, ensuring real-time updates and a seamless, consistent experience across all customer touchpoints, unlocking new growth opportunities for brands.

Kieran Bowden, Chief Commercial Officer at Retail Assist, states:

“Social commerce is transforming retail, but its success hinges on integrating it seamlessly with your entire retail ecosystem for a unified, personalised experience. The only way to do that is through connecting all channels (online, offline and social) and data in real-time.”

RTS 2025: Let’s Build the Future of Retail Together

These trends represent just a glimpse of what’s to come in 2025. Retailers who can adapt, innovate and integrate the right technologies will not only survive, they’ll thrive. As these trends continue to evolve, the opportunity for retailers to stay ahead and scale is very crucial. That’s why Retail Assist and Barron McCann will be at the Retail Tech Show 2025, where we’ll dive deeper into the challenges retailers are facing and explore the innovative tech solutions that can help you drive growth and scalability.

Join us at stand N20 at ExCeL London to see how we can help you turn these trends into growth opportunities. See you at RTS 2025!

📅 Save the Date: April 2nd & 3^rd, 2025
📍 Where to Find Us: Stand N20, ExCeL London (Map)

Book your place now!

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The countdown is on, and we’re gearing up for one of the most exciting events in the retail tech calendar – the Retail Technology Show (RTS) 2025 at ExCel London on April 2nd and 3rd. Whether you're looking to streamline retail operations, achieve scalable growth or enhance customer experiences, RTS25 is a must-attend for anyone in retail looking to stay ahead of emerging trends, explore the latest technologies and solutions.

Come and See Us at Stand N20!

This year we’re exhibiting with Barron McCann, combining our expertise to bring retailers the very best in retail technology solutions. From 24/7 IT help desk support to full-scale digital transformation, our solutions are designed to reduce operational complexity, improve efficiency and drive retail success. Whether you're a growing retailer looking for a more connected IT infrastructure or an established brand seeking seamless omnichannel operations, our promise is simple:

"We empower you to achieve seamless and scalable growth through end-to-end technology solutions, ensuring exceptional customer experiences."

What to Expect at RTS 2025?

The Retail Technology Show is the go-to event for retailers looking to future-proof their operations, enhance efficiency and stay competitive in the industry. With advancements in AI-driven analytics, seamless omnichannel experiences and next-gen IT infrastructure, retailers need the right technology to adapt, scale and deliver exceptional customer experiences.

Here’s what you can expect when you visit us at Stand N20:

• Meet our experts: Our team will be on hand to chat about the challenges you’re facing and offer tailored advice to help you overcome them.
• Get hands-on with our services and solutions: See how our end-to-end managed services and integrated solutions can help you optimise your retail operations.
• Master retail growth: Seamlessly scale and grow your brand with end-to-end technology solutions from Retail Assist and Barron McCann.
• ​Learn from industry leaders: Stay at the forefront of technology innovation through our extensive partner network, industry research and white papers.

Don’t Miss Out – Join Us at RTS 2025!

If you’re attending RTS 2025, don’t miss the chance to connect with us. Whether you're aiming to enhance your current retail operations, explore cutting-edge technologies or seek expert advice on overcoming retail challenges, we’ve got you covered.

At stand N20, you’ll get a firsthand look at how our tailored, tech-driven solutions can transform your retail strategy and enhance customer experience. Mark your calendar for April 2nd and 3rd at ExCel London. Our team is excited to meet you, answer your questions and showcase how we can make a difference in your growth.

📅 Save the Date: April 2nd & 3^rd, 2025
📍 Where to Find Us: Stand N20, ExCeL London (Map)

Book your place now!

The post Retail Assist and Barron McCann at Retail Technology Show 2025 appeared first on Retail Assist.

At Retail Assist, we pride ourselves on delivering exceptional IT support services tailored to meet our clients’ unique needs. That’s why we were thrilled to visit a Papa Johns site recently for a hands-on training day with our Hospitality Service Desk Team, including first- and second-line team members and team leads.

The experience offered our team a deeper understanding of the intricacies of Papa Johns’ store systems and software, the complete order journey from the first click to the final delivery, and the operational challenges and system dependencies involved in ensuring seamless service. It also highlighted the incredible attention to detail required to create consistently great food.

The day wasn’t all work, though. We had the opportunity to roll up our sleeves and make our own delicious pizzas for lunch! This hands-on approach deepened our appreciation for the professionalism and dedication of Papa Johns’ teams, while giving us greater insight into how our services directly support their operations.

Reflecting on the day, Kerry Hardy, Retail Assist’s Head of IT Service Delivery, shared:

“Understanding our clients’ day-to-day operations is critical to delivering exceptional service. This experience gave our team invaluable insight into how Papa Johns’ systems and processes work in action. It’s this deeper understanding that allows us to provide truly effective support that aligns with their needs.”

This training day is part of an exciting partnership between Retail Assist and Papa Johns. Launched in January 2024, Retail Assist provides Papa Johns with IT support services tailored to their unique needs. This includes first and second-line IT helpdesk support, proactive monitoring of critical in-store systems, and comprehensive hardware and software issue management. With extended support hours from 09:00 to 00:00, seven days a week, we help ensure seamless operations across Papa Johns’ 400 UK sites.

In collaboration with Barron McCann, we also deliver responsive field maintenance support. With a four-hour response capability for critical issues and intelligent reporting tools, Barron McCann ensures operational efficiency by providing real-time visibility of IT asset stock levels. Since the partnership began, Retail Assist has far exceeded expectations, achieving an average call response time of just 26 seconds across more than 4,000 contacts.

This collaboration reflects our commitment to fostering close partnerships that go beyond issue resolution, ensuring our Help Desk becomes a trusted extension of our clients’ teams. A huge thank you to Papa Johns for embracing this partnership and helping us refine our services further. Here’s to stronger collaborations and continued success!

Want to learn more about our work with Papa Johns? Check out the full story here.

The post A Slice of Insight: Training with Papa Johns appeared first on Retail Assist.

We are thrilled to announce that Retail Assist has once again achieved ISO 20000 accreditation, marking our 16th consecutive year of certification. This year’s achievement is particularly special as we passed the audit with a perfect 100% score - without a single opportunity for improvement (OFI) or non-conformities.

ISO 20000 is a globally recognised standard for IT service management, awarded for adhering to best practices and ITIL (Information Technology Infrastructure Library) compliance. When we first earned this accreditation in 2008, we became the first retail-focused service provider to do so. Since then, our team has embedded a culture of continuous improvement, ensuring consistent service quality and proactively solving problems across all our IT services and solutions.

This milestone reaffirms our commitment to excellence. As Managing Director Kevin Greathead explains:

“Achieving a flawless audit demonstrates our unwavering dedication to quality and client satisfaction. ISO 20000 reinforces our focus on efficient IT strategies that help our clients thrive.”

This isn’t just an accreditation for us; it’s a promise to our clients. By maintaining such high standards, we ensure that our clients receive the best-in-class IT services, allowing them to focus on their growth while we manage their critical IT functions. Our accreditation guarantees that we continue to provide seamless, reliable, and innovative solutions that are tailored to their business needs.

We also want to celebrate the hard work of our entire team in making this possible. From day one, every member of Retail Assist has contributed to upholding the rigorous standards that led to this achievement. A special shoutout goes to Camila Cotting, who recently took on the role of Head of Customer Assurance and Compliance. Her leadership has been instrumental in maintaining the high bar we set for ourselves.

“This accomplishment reflects the collective effort of everyone at Retail Assist. I’m proud to work with such a dedicated and talented team, and we’ll continue to uphold these standards to keep delivering the best for our clients, says Camila.”

Click here to watch the video

By achieving this unprecedented level of certification for 16 years, we are setting the benchmark in the retail IT services industry. We’re not just focused on maintaining excellence but on constantly evolving and pushing the boundaries of what we can deliver. Our aim is to continue driving innovation, efficiency, and success for our clients as we work toward even bigger milestones.

Want to know more about our IT managed services? Discover here.

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As part of the Integration Communications module on the BA Marketing course at Nottingham Trent University, a select group of top students were invited to participate in a live marketing campaign project with Retail Assist and Barron McCann. The three-day program provided students with a comprehensive agenda, focusing on various aspects of marketing and practical application.

Under the guidance of Andréa Williams, Head of Marketing at Retail Assist, and Chloé Farmer, Head of Marketing and Communications at Barron McCann, the students focused on targeting new markets with existing services. The project delved into creating ideal customer profiles, understanding buyer personas, and exploring relevant marketing channels. With a hands-on approach, students learned how to utilise various marketing tools and apply marketing theory to practical scenarios.

Throughout the experience, students were offered a session with Kerry Ganly from Penguin PR, who shared valuable insights on digital and traditional PR, best practice and latest trends. These sessions added immense value to the students' learning experience, equipping them with knowledge, inspiration and ideas on where they might like to focus further learning.

Olivia Gregory, BA Marketing student, shared her thoughts on the experience: "Being part of the work experience program at Retail Assist has been an incredible journey. The hands-on learning and the guidance from Andréa, Chloé, and Kerry has truly enhanced my understanding of Marketing and PR. I'm excited to apply these new skills in my future career!” collaboration between Nottingham Trent University and Retail Assist has proven to be a valuable experience for these budding marketers. The students had the opportunity to gain experience in a live environment, honing their skills, and learning directly from the teams. The innovative ideas and fresh perspectives they brought to the table were exciting and demonstrated unmatched understanding of both marketing theory and application.

Dr Samantha Read, Principal Lecturer in Marketing at Nottingham Trent University commented: “It has been incredibly valuable to embed real-world marketing experience within our Integrated Communications module through the continued support and input from Andréa at Retail Assist and the team at Baron McCann. The students have not only gained first-hand experience of working on cross-channel communications, they have benefitted from the supportive advice and inspiration that has come from working directly with a group of fantastic role models.”

As this collaborative journey progresses, we anticipate great achievements and impactful contributions from these future marketing stars. Retail Assist, and Barron McCann extend their gratitude to all those involved in making this program a success. Here’s to a successful and fulfilling journey ahead for these talented students!

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April 2024: Retail Assist, leading provider of IT support services, is thrilled to announce its latest partnership with Papa Johns. With circa 470 sites across the UK, Papa Johns has chosen Retail Assist in collaboration with Barron McCann, to provide comprehensive IT Help Desk and Field Maintenance Support, ensuring seamless operations across their estate.

Launched in January 2024, Retail Assist provide IT helpdesk services, perfectly catered to Papa Johns’ unique requirements including first and second-line support, proactive monitoring of critical systems within stores, and management of hardware and software issues. With extended support hours from 09:00 to 00:00, seven days a week, Retail Assist deliver exceptional response levels to Papa Johns’ corporate and franchise locations.

Papa Johns representatives including, Vice President of International Technology, Rob Beattie, Director of Market Activation and International, Jon Blagg, and Service Director UK Technology and Digital, Wayne MacDonald, recently visited Retail Assist's Nottingham office to witness the excellent support in action. They were impressed by Retail Assist's swift response times, outstanding performance against KPIs, and dedication to providing exceptional service.

"We chose Retail Assist and Barron McCann for their reputation of excellence and dedication to customer satisfaction," said Rob Beattie, Vice President of International Technology at Papa Johns. "Their proactive approach and personalised support have already made a significant difference to our operations. We look forward to a long and successful partnership."

Since partnering with Retail Assist, the service delivered has far exceeded Papa Johns’ expectations, thanks to a structured and thorough transition designed to enhance value from day one. To date, Retail Assist’s average call response time has been just 26 seconds across 4000+ contacts. With the ability to log and review incidents through Retail Assist's customer portal, Papa Johns has full transparency and confidence that their issues will be resolved promptly and effectively.

Retail Assist are supporting Papa Johns in partnership with Barron McCann Limited, who are providing responsive field maintenance support with a 4-hour response capability for the most critical issues. After a seamless transition and implementation of Barron McCann's intelligent reporting function, Papa Johns now has visibility and insight into their IT asset stock levels, resulting in optimised resource allocation and improved operational efficiency.

"We are thrilled to welcome Papa Johns to our growing family of clients," said Kevin Greathead, Managing Director of Retail Assist. "Our expertise in supporting different sectors, coupled with our commitment to high availability services, makes us the ideal partner for Papa Johns as they continue to expand and innovate in the competitive hospitality market."

This exciting new partnership follows the recent announcement of Retail Assist's integration into the Barron McCann family of companies. This collaboration validates the benefits that can be gained from a quality driven, end-to-end value proposition, and an exciting insight into future ventures for the Barron McCann group.

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Retail Assist, renowned provider of managed services and IT solutions, is pleased to announce that it has been acquired by Alan Watson, Executive Chairman and Owner of leading independent technology service provider Barron McCann. This move brings together two industry leaders with a shared commitment to delivering exceptional service to their diverse customer bases.

Retail Assist’s IT managed services and software solutions have been trusted by the biggest names in retail and hospitality for over 25 years, underpinning the success of an impressive portfolio of major high street brands such as Harvey Nichols, Morrisons, Best Food Logistics, Ted Baker, Slater Menswear, Vue Cinemas, Hobbycraft and Mint Velvet. With an impressive customer portfolio, awards heritage, and a talented team of 140 people, Retail Assist supports over 2,850 sites across the globe.

Established in 1977, Barron McCann provide IT installation and maintenance services, solution design and hardware procurement within the retail, hospitality, leisure, and retail banking sectors. Headquartered in Derby with over 300 employees, Barron McCann serves many leading brands throughout the UK and Europe, supporting over 21,000 sites.

This acquisition is the next step in a successful and collaborative partnership between Retail Assist and Barron McCann, spanning over 15 years. By bringing together their strengths and expertise, the two companies will become a powerhouse for technology, providing innovative solutions that meet the ever-evolving needs of the retail and hospitality industries.

"We are thrilled to join forces with Barron McCann and embark on this exciting new chapter," said Kevin Greathead, Managing Director of Retail Assist. "Through our strategic partnership, we will deliver increased value and enhanced capabilities for our customers. Our shared vision for growth and customer-centric focus sets the stage for continued success."

Scott Watson, Managing Director of Barron McCann said, "We are excited for Retail Assist to join the Barron McCann family. We have spent the past 15 years collaborating on numerous projects and we have built a strong partnership through our shared commitment to providing the very best service to our customers. This acquisition formalises our partnership, bringing award-winning managed services and leading ERP software solutions to our group’s ever-growing service portfolio."

Alan Watson, Executive Chairman and Owner said, “I am delighted to welcome Retail Assist to the Barron McCann group of companies. This is the latest step in our group expansion strategy, ensuring we provide a wider and more diverse portfolio of leading services. Our combined offering will present a new value proposition to our existing customers whilst spearheading our expansion into new sectors.”

As Retail Assist moves into this exciting new phase of growth, this acquisition provides both entities with an even stronger platform to pursue new opportunities, expand technical capabilities and deliver even greater value to customers. With a shared commitment to innovation, growth, and customer excellence, both companies are excited to take their combined offering into both new and existing markets. As Kevin Greathead puts it, "bringing together best-of-breed services and solutions, we look forward to shaping the future of our industry."

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