Service Delivery Lead – Nottingham

A little about us…

We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!

What you’ll be doing

As a Service Delivery Lead, you’ll be managing a team of Service Desk Analysts and Client Leads, including managing their work volumes and ensuring performance in-line with client expectations.

You’ll also have exciting opportunities to lead, coach and develop individuals to deliver a high quality, right-first-time outcome.

What we’re looking for…

If you’re looking for an opportunity to directly influence our success by delivering exceptional levels of service, then we’d love to hear from you.

• Demonstratable experience within a similar team leader role in a help desk or contact centre environment
• Effective decision-making skills, allowing you to quickly implement change through the team
• Excellent interpersonal skills, with the ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers
• High professional standards of conduct and presentation, which you champion within the team
• Ability to apply various reward and recognition models to effectively motivate the team and embed a high-performance culture
• Proven track-record of high-performance coaching
• Experience of MS Office Word, Excel, PowerPoint and Outlook

What’s in it for you?

• A performance bonus worth 5% of your gross salary
• 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
• Childcare scheme
• Dental scheme
• Cycle to work scheme
• Travel pass loan
• Recommend a friend for £1,000
• Life assurance scheme
• Benefits Hub – discounts on shopping, travel, and much more

Want to join our team?

If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.