A little about us…
We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!
What you’ll be doing
As a Service Delivery Lead, you’ll be managing a team of Service Desk Analysts and Client Leads, including managing their work volumes and ensuring performance in-line with client expectations.
You’ll also have exciting opportunities to lead, coach and develop individuals to deliver a high quality, right-first-time outcome.
What we’re looking for…
If you’re looking for an opportunity to directly influence our success by delivering exceptional levels of service, then we’d love to hear from you.
- Demonstratable experience within a similar team leader role in a help desk or contact centre environment
- Effective decision-making skills, allowing you to quickly implement change through the team
- Excellent interpersonal skills, with the ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers
- High professional standards of conduct and presentation, which you champion within the team
- Ability to apply various reward and recognition models to effectively motivate the team and embed a high-performance culture
- Proven track-record of high-performance coaching
- Experience of MS Office Word, Excel, PowerPoint and Outlook
What’s in it for you?
- A performance bonus worth 5% of your gross salary
- 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
- Childcare scheme
- Dental scheme
- Cycle to work scheme
- Travel pass loan
- Recommend a friend for £1,000
- Life assurance scheme
- Benefits Hub – discounts on shopping, travel, and much more
Want to join our team?
If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.