+44 (0)115 904 2777

Retail Assist

Service Delivery Lead – Nottingham

Do you think you could be the right fit for this role? Find out more and apply below.

£Competitive Salary + Company Benefits
Hybrid working (office-based Tuesday-Thursday)
Nottingham City Centre

A little about us…

We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!


What you’ll be doing

As a Service Delivery Lead, you’ll be managing a team of Service Desk Analysts and Client Leads, including managing their work volumes and ensuring performance in-line with client expectations.

You’ll also have exciting opportunities to lead, coach and develop individuals to deliver a high quality, right-first-time outcome.


What we’re looking for…

If you’re looking for an opportunity to directly influence our success by delivering exceptional levels of service, then we’d love to hear from you.

  • Demonstratable experience within a similar team leader role in a help desk or contact centre environment
  • Effective decision-making skills, allowing you to quickly implement change through the team
  • Excellent interpersonal skills, with the ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers
  • High professional standards of conduct and presentation, which you champion within the team
  • Ability to apply various reward and recognition models to effectively motivate the team and embed a high-performance culture
  • Proven track-record of high-performance coaching
  • Experience of MS Office Word, Excel, PowerPoint and Outlook


What’s in it for you?

  • A performance bonus worth 5% of your gross salary
  • 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
  • Childcare scheme
  • Dental scheme
  • Cycle to work scheme
  • Travel pass loan
  • Recommend a friend for £1,000
  • Life assurance scheme
  • Benefits Hub – discounts on shopping, travel, and much more


Want to join our team?

If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.

Apply for this vacancy
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Service Delivery Lead - Nottingham

Do you want to become a part of our friendly and proactive team? We’re looking for a Service Delivery Lead to manage a team of Service Desk Analysts and Client Leads. This is a hybrid role, working from our Nottingham office (Tuesday-Thursday) and your home.

Find out more and apply for this job

Would you like to know more?

Contact our team for more information.

Get in touch

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