info@retail-assist.com

+44 (0)115 904 2777

Retail Assist

Service Delivery Lead – Nottingham

Do you think you could be the right fit for this role? Find out more and apply below.

£Competitive Salary + Company Benefits
Hybrid working (office-based Tuesday-Thursday)
Nottingham City Centre

A little about us…

We’re an award-winning retail technology company who provide IT support to high-end retailers and hospitality operators including Ted Baker, Pizza Hut, Vue Cinemas and many more!

 

What you’ll be doing

As a Service Delivery Lead, you’ll be managing a team of Service Desk Analysts and Client Leads, including managing their work volumes and ensuring performance in-line with client expectations.

You’ll also have exciting opportunities to lead, coach and develop individuals to deliver a high quality, right-first-time outcome.

 

What we’re looking for…

If you’re looking for an opportunity to directly influence our success by delivering exceptional levels of service, then we’d love to hear from you.

  • Demonstratable experience within a similar team leader role in a help desk or contact centre environment
  • Effective decision-making skills, allowing you to quickly implement change through the team
  • Excellent interpersonal skills, with the ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers
  • High professional standards of conduct and presentation, which you champion within the team
  • Ability to apply various reward and recognition models to effectively motivate the team and embed a high-performance culture
  • Proven track-record of high-performance coaching
  • Experience of MS Office Word, Excel, PowerPoint and Outlook

 

What’s in it for you?

  • A performance bonus worth 5% of your gross salary
  • 33 days holiday (including bank holidays), plus the ability to purchase up to 5 additional days
  • Childcare scheme
  • Dental scheme
  • Cycle to work scheme
  • Travel pass loan
  • Recommend a friend for £1,000
  • Life assurance scheme
  • Benefits Hub – discounts on shopping, travel, and much more

 

Want to join our team?

If you’re looking for your next career move with a company that will allow you to make your mark – we’re here waiting.

Apply for this vacancy
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Do you want to become a part of our friendly and proactive team? We’re looking for a call analyst who will be the first point of contact for the users of our Help Desk, providing first-class professional and friendly support and technical assistance to our clients. This role can be hybrid (working from the comfort of your own home and our Nottingham city centre office) or fully remote. 

Find out more and apply for this job

Service Delivery Lead - Nottingham

Do you want to become a part of our friendly and proactive team? We’re looking for a Service Delivery Lead to manage a team of Service Desk Analysts and Client Leads. This is a hybrid role, working from our Nottingham office (Tuesday-Thursday) and your home.

Find out more and apply for this job

Would you like to know more?

Contact our team for more information.

Get in touch

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info@retail-assist.com | +44 (0)115 904 2777

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